Job: VP of Marketplace Commercial Operations

Job Description

Job Type: Full time, Salaried

Wage: $145,000/yr. 

Location: Remote, CO.

Job Description

Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Commerce Operations Group at Pax8:

Pax8’s Commerce Operations Group is passionate about driving billing and invoicing accuracy through proactive and ongoing reconciliation, smart tooling, automation, and observability, collaborative strategic roadmap ideation with Product Engineering, and low-friction forensics and response when issues arise. We achieve this through caring about the details, ruthlessly driving efficiency and effectiveness in our time management and process, collaboration, and business-value focus. 

To ensure that we work effectively, we’re committed to collaboration across Pax8’s global business and especially with our colleagues in Finance, Vendor Operations, Support, Sales, and Product Engineering. We clear barriers by compulsively assessing cost-benefit to ensure that the highest impact work and processes can be implemented quickly so we can build resiliency and accuracy into our systems. We solve both user and business problems pragmatically through short incubation and frequent iteration.

Position Summary:

The VP of Marketplace Commercial Operations is responsible for overseeing the objectives and implementation of all strategies within the Commerce Operations Group (COG) to reduce frication and operational risk in billing, pricing, and risk fraud within the Pax8 platform. They have oversight and contribute to the overall success of the Pax8 Platform, in partnership with the SVP of Engineering, SVP of Product, and other key stakeholders across the business. The VP builds and leads an empowered team to drive cross-company initiatives to reinvent, refine and innovate Pax8’s approach to our Billing Pricing, Risk Fraud, and Observability Automation by ensuring that all functions are aligned and connected to the overarching COG goals. They are the primary stakeholder of these key commerce elements and how the COG function interfaces with the Pax8 product and internal stakeholders through harnessing feedback and data points to define requirements to achieve the strategic goal.

Essential Responsibilities and Percentage of Time Spent (includes, but is not limited to):

1. Identifies, iterates, builds, and validates the strategies of the COG team:

• Controls and monitors aggregate cost to the business in churn, spoilage, reputation, and manual remediation through proactively responding to sources of billing and pricing inaccuracies. 
• Drives Pax8’s response to security and fraud threats. Manages and measures exposure, designs risk - limiting programs, coordinates directly with outside security and fraud teams, orchestrates communications, and interfaces with affected partners.
• Builds transparency, situational awareness, and scalable tooling for identifying and mitigating Pax8’s vulnerability to problems with pricing billing and incumbent risks around security fraud.
• Analyzes activity within the company’s industry to develop the best and most effective business plans and establish realistic and meaningful strategies.
• Leads cross-company COG initiatives by prioritizing and delivering continuous progress against goals
• Recruits and guides functional team to delivery on the priorities of the COG
• Collaborates with executive leadership to develop and meet COG goals while supplying expertise and guidance on commercial operational models
• Recommends effective solutions to Product Engineering (P&E) team to reduce operational risk and increase alignment with business needs
• Provides operational leadership, direction, and consultation to COG teams to develop maturity and independence while driving a culture of continuous improvement
• Supports, implements, and communicates the COG strategic direction, vision, and mission
• Develops and delivers presentation materials to provide recommendations to the executive team
• Ensures alignment of priorities and organizational structure with the goals of the business, analyzing and planning the execution of organizational changes
• Provides analysis, recommendations, and options to the P&E leadership team, regarding high-impact decisions or issues

Ideal Skills, Experience, and Competencies:

· At least five (5) years’ experience in related field

· Experience developing and driving new initiatives and strategies

· Self-starter with the ability to execute and implement change

· Strong influence management skills: ability to work cooperatively at all levels in a matrix environment to build and maintain the positive relationships required to accomplish organizational goals

· Excellent communication skills and interpersonal/team effectiveness – ability to communicate to various levels of management and employees succinctly and accurately

· Exceptional analytical, strategic, planning, organization, and time management skills to effectively execute strategy and budgets

· Business acumen: ability to think from an overall “best for the business” perspective

· Demonstrates initiative; results oriented

· Excellent decision-making skills – ability to negotiate and balance decisions and manage competing priorities across multiple functional areas

· Ability to navigate internal stakeholders, manage communication, and coordinate various project tasks 

 Ability to adapt approach and demeanor in real time to match the shifting demands of different situations

· Ability to take a broad view when approaching issues using a global lens

· Ability to paint a compelling picture of the vision and strategy that motivates others to action

Required Education Certifications:

· B.A./B.S. in related field or equivalent work experience

· Certifications in project/program/portfolio management required

· Previous experience with global expansion and emerging markets preferred

Work Environment: Professional office environment. Routinely uses standard office equipment such as computers, phones, copy machines, printers, and filing cabinets. Remote and/or hybrid work at Pax8 requires all employees to have adequate secure and private internet service.

Physical Demands: Sedentary role; primarily involves sitting/standing

Travel Requirements: Periodic travel required including some international

Compensation: Qualified candidates can expect a salary beginning at $145,000 or more depending on experience

*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental Vision Insurance
• Employee Assistance Program
• Employer Paid Short Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups

 Pax8 is an EEOC Employer.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.