Job: Veterinary Receptionist
Job Description
Job Type: Full time, Part time, Hourly
Wage: $15-$16/hr.
Location: Canon City, CO.
Job Description
Kenline Veterinary Clinic is a busy, growing Canon City veterinary clinic that has proudly served Freemont County for over 65 years. We love our highly skilled long-term doctors and staff, many lifelong clients, and adorable pet patients that come in all shapes and sizes.
We’re continuing to grow our front desk client service team and need someone that can confidently deliver exceptional customer service. This isn’t an entry level position unless you are a very quick learner with veterinary-specific experience. The position may be full or part-time depending on the needs of the individual, but our goal is consistent full-time scheduling once trained.
The client service representative (CSR/receptionist) position is a critical role in the hospital. You are responsible for making a good impression on clients before and after every appointment, building positive long-term relationships with our clients, handling inbound and outbound calls, responding to emails, accessing multiple dashboards and applications, scheduling appointments, greeting clients, checking clients in and out, coordinating records with other hospitals, refilling prescriptions, answering basic pet health questions, documenting client conversations in the medical records, and keeping the lobby stocked and organized.
The following skills are necessary to succeed:
- Quickly learning (or already knowing) veterinary terminology and protocols
- Professional communication with people via phone/text/in-person, including people experiencing a medical crisis.
- Computer savvy
- Multi-tasking including juggling multiple inbound calls and conversations in a switchboard like atmosphere
- Anticipating needs of clients, staff, and doctors
- Compassion
- Empathy
- Adaptability and an upbeat attitude
What some of our clients say about us:
- Tiffany C. – “I am new to Canon City and I chose this vet because I had a good feeling about it. The doctor is magic!”
- Rachel J. – “Everyone at this clinic is amazing! The techs are super sweet and helpful and Dr. White is amazing!”
- Mike C. – “Kenline has a staff that are excellent as and they treat you pets just like they are their own. The staff is so friendly and helpful.”
- Crystal C. – “I drive from out of town to come here because the quality of care my pets receive. The staf f is wonderful.”
- Ann G. – “This is the best vet clinic in town. They really care for your animals.”
Benefits:
Employee discount
Schedule: 8 hour shift
Experience:
- Veterinary experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.