Job: UX Research Operations Manager

Job Description

Job Type: Full time, Salaried

Wage: $74,000/yr. 

Location: Remote, CO.

Job Description:

Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Product at Pax8:

Pax8’s product team leads the industry in defining what the global cloud product marketplace will be. We achieve this through collaboration, focus on business value, and pragmatic execution.

To ensure that what we’re building is easy-to-use, engaging, and sustainably monetizable, we’re passionate about collaboration across Pax8 and with our partners. We clear barriers by compulsively assessing cost-benefit to ensure that highest priority products can be brought to market quickly—and that we’re leading the field in cloud-based SaaS distribution. And we solve both user and business problems pragmatically through short incubation and frequent iteration. We build innovative products that demonstrably drive partner and customer acquisition, conversion, and retention, and bring our users clear, top-tier benefits.

Position Summary:

As a Research Operations Manager, you are passionate about user research and creating a culture of empathy and innovation. The UX Research department is growing In size and demand, and you’d be helping us scale our research capabilities and impact. You will be responsible for planning, organizing, and executing research activities that support the design and development of our cloud marketplace platform. You will work closely with UX researchers, designers, product managers, engineers, and other stakeholders to ensure that research insights are effectively communicated and implemented across the product lifecycle. You will also help establish and maintain research best practices, processes, and tools that enable the UX team to deliver high-quality research outcomes.

Essential Responsibilities:

• Establish and maintain a research operations framework that supports the participant recruitment, scheduling, participant panel management, and distribution of user research reports across the department
• Proactively identify, build, and streamline processes that result in efficient research operations
• Develop and manage participant panel growth strategies  
• Develop and implement best practices, processes, documentation, and tools for conducting user research, such as recruitment, consent, data management, processes, reporting, and archiving
• Manage and maintain the research participant database and ensure compliance with data privacy and security policies
• Manage and maintain licenses and software from the UXR and UXD departments
• Coordinate and schedule research activities, such as research brief intake meetings, interviews, surveys, usability tests, and workshops
• Collaborate with researchers, designers, product managers, engineers, and other stakeholders to understand their research needs and goals
• Assist the UX Design with relevant operational practices that mirrors processes set up for UXR
• Maintain tight communication with team members to relay status of requests
• Anticipate and troubleshoot recruitment challenges as they arise
• Determine the best possible recruitment source for a given study
• Establish best practices for participant recruitment

Ideal Skills, Experience, and Competencies:

• 1-2 years of experience with coordination, scheduling and managing of internal and external resources , project management, or similar role
• Self-motivated and self-managing, with strong organizational skills.
• Willingness to grow SQL skills.
• Preferred familiarity with UXR methodologies, tools, and best practices
• Superior organizational skills, attention to detail and demonstrated commitment to the accuracy and completeness of information
• Experience directly communicating with customers, end users, and/or study participants
• Experience with cloud solutions, SaaS, or B2B products is a plus 

Required Education Certifications: Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, or a related field, (or equivalent and demonstrable work experience

Compensation: Qualified candidates can expect a salary beginning at $74,000 or more depending on experience

*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental Vision Insurance
• Employee Assistance Program
• Employer Paid Short Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups

Pax8 is an EEOC Employer.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.