Job: Ticket Sales Clerk
Job Description
Job Type: Seasonal, Hourly
Wage: $17/hr.
Location: Mesa, CO.
Job Description:
POSITION SUMMARY/PURPOSE:
Responsible for processing ticket sales and season pass orders, focusing on exceptional customer service & safety.
ESSENTIAL FUNCTIONS:
- Processes customer lift ticket sales.
- Takes season pass orders and customer profile pictures.
- Receives payment, issues change, and receipts for lift ticket, season pass, and retail orders by cash, check, or credit/debit card.
- Communicates with supervisor on refunds, credits, or discounts due to customer.
- Ensures that cash register has adequate cash/change available; notifies supervisor in advance of cash/change shortfall.
- Responsible for the security of the register; never leaves the register unattended when logged in, and never shares login information with others.
- Balance and reconcile daily deposit sheets with supervisor.
- Maintain and balance sales/cash drawer.
- Record and reconciles ticket, season pass, and retail transactions.
OTHER FUNCTIONS:
- Assist with other duties as assigned.
CUSTOMER SERVICE/GUEST RELATIONS:
- Key public interaction position. Develop and maintain positive public perception of the department/company.
QUALIFICATIONS:
- Strong communication ability (both written and verbal).
- Ability to perform basic financial transactions, including counting money and making change.
- Honest, friendly, and enthusiastic customer service skills.
- Ability to handle large groups, adults, children, and special needs visitors in a professional manner.
- Ability to work efficiently in a fast-paced environment.
- Professional and positive attitude in all interactions.
- Ability to learn/use company-provided software.
EDUCATION/CERTIFICATION
Must be 18+ years old for cash handling.
EXPERIENCE
Previous guest services or sales experience preferred, not required.
WORKING CONDITIONS:
Will work alone or with others. Must navigate uneven terrain to and from the Ticket Office.
PHYSICAL REQUIREMENTS:
Must be able to work in a fast-paced environment dealing with the general public. Must be physically capable of ascending and descending stairs, and to sit and/or stand for long periods of time, lift at least 30 lbs., negotiate slippery surfaces, uneven and rocky terrain, and tolerate warmer temperatures.
ATTENDANCE:
This position requires the ability to maintain flexibility in a work schedule, which will include weekends and holidays. The Ticket Office is open 7 days a week from 08:30am-4:00pm during Winter Season, and Thursdays & Friday from 10:30am-4:30pm (through August) and Saturdays & Sundays from 9:30am-4:30pm during bike season.
**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.