Job: Technical Onboarding Manager
Job Description
Job Type: Full time, Salaried
Wage: $60,000-$86,500/yr.
Location: Remote, CO.
Job Description:
At Pax8, we make the cloud easier for our partners. As a Technical Onboarding Manager, you will be the trusted guide who helps new partners get up and running smoothly on the Pax8 Marketplace and our technical integrations. You will combine technical problem-solving with clear, empathetic communication so that every partner feels confident and supported from day one.
What you will do
Lead an excellent partner onboarding experience (around half of your time)
- Guide new partners, and existing partners adopting new Pax8 services, through a fast and effective onboarding journey.
- Provide hands-on onboarding support, education, and training that accelerates adoption and reduces time to value.
- Learn about each partner’s environment, goals, and technical needs, and tailor the onboarding process to help them succeed.
- Anticipate and resolve challenges with integrations, data migration, account setup, and marketplace navigation before they become obstacles.
- Point partners to the right Pax8 programs, resources, and best practices that align with their objectives and deepen their experience with Pax8.
Shape the way we measure and improve onboarding (about a quarter of your time)
- Help build and refine clear onboarding playbooks, documentation, and standard operating procedures.
- Use project management approaches and thoughtful automation to improve efficiency, consistency, and scalability in onboarding.
- Track onboarding success through surveys, partner feedback, and adoption metrics, and share insights with sales and business leaders.
- Support the partner journey by focusing on driving adoption, playing a key role in expansion, and contributing to long-term renewals through excellent onboarding and growth support.
Build strong relationships and seamless hand-offs (about a quarter of your time)
- Act as a trusted technical guide during onboarding, working closely with Sales, Partner Success, and Support to meet partner needs.
- Ensure smooth, well-timed hand-offs to internal teams once onboarding is complete, so partners experience a continuous, connected journey.
- Collaborate with colleagues across the business to handle escalations and recommend improvements that enhance the partner onboarding experience.
- Advocate for new partners by gathering feedback and using it to improve tools, processes, and enablement content over time.
What you bring
- Around three or more years of experience in a technical onboarding, implementation, customer success, or solutions consulting role within software as a service, cloud, or marketplace environments.
- Strong understanding of integrations, data migration, and account setup processes, and confidence guiding partners through technical challenges.
- Familiarity with managed service provider businesses and the tools partners commonly use to run their operations.
- Experience delivering training to both technical and non-technical audiences, explaining complex concepts in a simple and engaging way.
- Ability to track onboarding metrics, interpret partner feedback, and use data to improve processes.
- Comfort working closely with Sales, Partner Success, Support, and Operations teams to create a seamless experience for partners.
- Excellent written and verbal communication skills, with a focus on building trust and strong relationships with both partners and internal stakeholders.
- A habit of identifying process gaps, suggesting improvements, and helping design scalable onboarding solutions.
How we work at Pax8
This role is not just about what you do, but how you do it. At Pax8, we lean into key behaviors that guide how we work together and support our partners:
- Compassionate Candor – You provide candid, actionable feedback with care, helping others grow while maintaining trust.
- We Before Me – You actively collaborate and seek diverse perspectives so that the whole Pax8 team wins.
- Do What You Say – You take ownership, honor your commitments, and deliver on what you promise.
- Light Up Learning – You are willing to try new ideas, learn from experiments, and share lessons so everyone can benefit.
- Seek to Understand – You are open and curious, taking the time to truly understand partners and teammates.
- Driven by Passion – You connect your personal passion to the Pax8 mission and stay resilient during change and uncertainty.
We also value a growth mindset, resilience, fast learning, strong problem-solving, and adaptability in a dynamic environment.
Education
- Bachelor’s degree in a related field, or equivalent relevant work experience.
If this sounds like the kind of impact you want to make, we would be excited to hear from you.
Compensation:
- Qualified candidates can expect a salary range of $60,000/yr- $86,500/yr depending on experience
Application Deadline: 02/06/2026
Perks:
Why Join Pax8?
Because here, success isn't just about numbers—it’s about impact.
It’s about being part of a team that thinks bigger, empowers each other, and never loses sight of why we do what we do: to make the cloud easier, more accessible, and more meaningful.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups
Please take a moment to review our Proprietary Rights and Non-Competition Agreement — this document outlines important information about your rights and responsibilities if you join our team.
Pax8 is an EEOC Employer.
Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.
**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.