Job: Supervisor- Eligibility Programming
Job Description
Job Type: Full time, Hourly
Wage: $27.94-$30/hr.
Location: Trinidad, CO.
Job Description:
ANNUAL SALARY: Position is a salaried position with an annual wage range: $28.51 up to $30.00 hourly after successful completion of ninety (90) day probationary period. (Salary will be $27.94 up to $29.40 hourly during 90-day probationary period).
Primary Responsibilities
The Eligibility Programming Supervisor performs professional supervisory and administrative level work coordinating and supervising the assignment and work of Eligibility Technicians who determine eligibility for one or more programs of the State of Colorado public assistance (Medicaid, Supplemental Nutrition Assistance Program (SNAP), Long-term Support Services (LTSS), Temporary Assistance for Needy Families (TANF), and Adult Financials). This position requires a thorough working knowledge of the state and federal rules and regulations for all public assistance programs, as well as, knowledge of CBMS (Colorado Benefits Management System) program, including the ability to supervise and train division staff in the program and systems administered by the State of Colorado.
Essential Functions:
Essential functions, as defined under the Americans with Disabilities Act (ADA), may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
The incumbent is responsible for planning, organizing, directing, and training staff within the Division of Economic Security Services at Las Animas County Dept. of Human Services (LACDHS).
Supervises Lead Technicians and provides management training to them to ensure productivity within their assigned teams.
Work involves the creation, direction, and monitoring of workflow to staff so as to complete program functions.
Maintains self awareness of federal, state, and local laws, rules and regulations pertaining to Human Services. Exercise sound judgment in applying said rules and regulations. Ability to apply common sense understanding to the situations presented.
Participates in the development and implementation of departmental policies and procedures.
Assigns, schedules, evaluates and directs work of assigned employees; trains employees to render effective service to the division. Assigns special duties or makes changes in tasks to meet priority needs. Informs other agency divisions of staff workload that may impact the operation of other divisions.
Assists employees with scheduling/registering for training dates to best coincide with on the job training efforts.
Assists employees on problematic areas, implementation of policies, procedures and standards for efficient and effective operation, and maintains consistency in division operations.
Conducts performance evaluations, manages performance issues, makes hiring recommendations, and recommends salary adjustments. Ability to hold staff accountable to performance measures and outcomes. Performs case quality control reviews.
Assure compliance with established policies and procedures by reviewing CBMS dashboards and daily and weekly reports to ensure timeliness and accuracy.
Maintain harmony among workers and resolve grievances; perform or assist subordinates in performing duties; adjust errors and complaints. Consequence of error may result in providing inaccurate information to the Director, eligibility staff and the public. Errors in determination could impact reimbursements to the county, negatively affect recipient grants, cause county to fall under a State corrective action plan, and/or result in the initiation of recovery efforts.
Review case files for complete and accurate client information and documentation to ensure regulatory compliance with program requirements.
Respond to inquiries and complaints from State and clients concerning programs and activities.
Oversees preparation of and attends State of Colorado Office of Administrative Courts (OAC) hearings for client appeals regarding eligibility determination.
Review proposed rules and regulations, plans and technical reports related to division activities for content.
Disseminates operation and information memos to staff and provides necessary training.
Work with appropriate staff in communicating CBMS issues and follow-up problem resolution as needed. Monitor and maintain ongoing reference log identifying CBMS problem areas/issues needing solution, with follow-up on resolutions.
Ability to determine operational requirements and implement changes, as needed, to meet division needs and State guidelines.
Prepare and submit informational reports to the proper investigative resource in cases of suspected fraud.
Maintain ongoing record of any/all complaints received, verifying information received, and preparation of a written report of findings.
Prepares for and testifies as needed at evidentiary or other hearings.
Track information and statistics related to specific case numbers as needed.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Economic Security Federal and State rules and regulations for ALL cash assistance programs.
State, county, and office policies and procedures.
Independently assess and develop IRC. Cases are reviewed periodically for accuracy by the supervisor. The work impacts a large portion of the public assistance caseload by providing services to disadvantaged clientele.
Positive outcomes are promoting independence and improving family functioning. Within established guidelines/position must determine the best approach to individual clients.
Conduct effective telephone and face to face interviews relevant to determining client’s needs and barriers.
Language Ability:
Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills:
To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, payroll systems, human resource systems, database software, and state defined case management systems.
Competencies should include:
TECHNICAL & FUNCTIONAL EXPERTISE
CUSTOMER SERVICE FOCUS
COMMUNICATION, COLLABORATION, & TEAMWORK
INDIVIDUAL & SHARED ACCOUNTABILITY
Minimum Qualifications
Minimum Qualifications
Education: Associate Degree with an emphasis in Human Services, Humanities, or Business Administration (emphasis in leadership). Experience in lieu of degree
Program Experience: Minimum 5 - 7 years of experience in eligibility determination programing (Medicaid, Supplemental Nutrition Assistance Program (SNAP), Long-term Support Services (LTSS), Temporary Assistance for Needy Families (TANF), and Adult Financials) with certifications demonstrating full state training compliance OR business process development and implementation focused on customer services and measurable outcomes.
Supervision Experience: Minimum five (5) years of direct employee supervision.
Background Check: Must pass a criminal background check and drug screen.
Valid Driver’s License: A valid driver’s license is required
Preferred Requirements
Bachelor's degree in Human Services, Humanities, or Business Administration (emphasis in leadership, management, or administration).
Program Experience: Minimum 5 - 7 years of experience in eligibility determination programing (Medicaid, Supplemental Nutrition Assistance Program (SNAP), Long-term Support Services (LTSS), Temporary Assistance for Needy Families (TANF), and Adult Financials) with certifications demonstrating full state training compliance AND business process development and implementation focused on customer services and measurable outcomes.
Seven to ten (7-10) years of direct experience in case management and community outreach.
Seven to ten (7-10) years of direct supervisory experience.
PHYSICAL DEMANDS: Position requires substantial movement with respect to repetitious standing and sitting within the office area and in the public. On occasion, may be required to lift light to moderately heavy loads.
About LAS ANIMAS COUNTY DEPARTMENT OF HUMAN SERVICES
Las Animas County Dept. of Human Services provides public welfare programs to the Las Animas County community. We serve a dynamic and diverse population and strive to assist individuals in developing a better life and social well-being. LACDHS is dedicated to the principles of equal employment opportunity (EEO) in any term, condition, or privilege of employment. We do not discriminate against applicants or employees based on age, race, real or perceived sex, gender identity or expression, color, military status, religion, sexual orientation, national origin or ancestry, marital status, political affiliation, disability or any other status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct, which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile or offensive work environment.
**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.