Job: Ski & Ride School Sales Desk Staff

Job Description

Job Type: Seasonal, Part time, Hourly

Wage: $19-$22/hr.

Location: Leadville, CO.

Job Description:

Duties and responsibilities

• Recognizes that outstanding service is our product and exceeding guest expectations our goal.
• Handles Private & Adult staff work schedules and bookings for Private Lessons
• Handles inquiries, phone reservations, and email confirmations for Children’s School within context provided by supervisors, daily lesson sales and reservations, and Daily Work Calendar
• Answer guests questions concerning Snow Sports lessons, Children’s lessons, and Multiweek programs
• Confirm online reservations with Guests and provide information for a smooth lesson experience
• Track all Pre-Bookings
• Maintain a daily, monthly, season long work schedule of Private & Group Lessons, which meshes guest needs with appropriate instructors.
• Know and understand the strengths and weaknesses of all Snow Sports Staff.
• Know and understand the operation schedule and daily limitations of the School for lesson availability
• Know and understand all School products & programs
• Communicate with Supervisory staff in assigning lessons.
• Work efficiently with the ticketing system to sell products and accurately operate the register assigned to you for the day.
• Make and fulfill reservations
• This position has a high volume of guest contact and serves as a liaison between our guests and Snow Sports Instructors
• Understands and follows the Ski Cooper’s teaching guidelines as well as Professional Ski Instructors of America and American Association of Snowboard Instructor – Rocky Mountain Division with individuality and personal insight.
• Is visible, approachable and available to Guests.
• Reads, understands and complies with Ski Cooper’s Employee Handbook and Ski and Snowboard School Policies and Procedures Manual.
• Is responsible for all information contained in manuals, amendments, addendums, posts on bulletin boards, email postings and morning meetings.
• Recognizes the importance of external and internal guests in the workplace, interfacing in a cooperative and supportive fashion with all departments.
• Is ever-alert to opportunities to better serve the Guest, increase sales of Ski & Ride and the Resort.
• Any other tasks assigned

Qualifications

• High School Diploma or GED preferred
• Must exude a passion for snow sports
• An appropriately extroverted, charismatic sharer with a high level of enthusiasm and energy. Must be flexible, adaptable and willing to grow.
• Must completely understand the meaning of the following statement: “We Work When Everyone Else Is On Vacation.”
• Must have a solid understanding of computer skills
• A positive and professional attitude
• Willingness to be part of a team and be a productive teammate
• Must be able to work weekends, vacation periods, and on major holidays

Job Benefits

• Season pass for employees and dependents
• Reciprocal Skiing privileges and Comp Tickets
• On-Premise employee discounts
• Career and Leadership Mentoring
• Personal Time-Off (PTO)
• Supplemental Insurance options, including vision, dental and accident.

Working conditions

The Reservations Sales Desk Staff position is based primarily outside and is exposed to temperature extremes (above 85 degrees and below 20 degrees), sun and wind exposure, inclement weather (rain, snow, ice) and high altitudes (10,500+ feet).

Physical requirements

Must be able to walk on even/uneven/slippery terrain, climb/descend even/uneven/slippery terrain, climb/descend stairs, stand and/or sit for long periods of time, bend, stoop, reach, push, pull, lift objects that may be heavy, and ski or snowboard at an intermediate level.

Seasonal Status

This is a winter seasonal position with an expected season of early December 2025 through early-mid April 2026. Employment in subsequent seasons is not guaranteed. Be sure to speak with your supervisor if you desire to return the next season.

Ski Cooper is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 Note 1: Ski Cooper employment requires legal authorization to work in the U.S. We are unable to host/sponsor J1 Visas at this time

Note 2:  Ability to commute/relocate.  Ski Cooper HR and/or your hiring manager can help refer you to housing resources; however, 
we do not have employee housing available at this time.

Note 3: As part of candidate screening, Ski Cooper may initiate a criminal background check on candidates intended for hire. Some positions may require MVR checks as well. These checks are completed via DISA/GHHR/EasyBackgroundCheck, and you will receive an invitation to sign 
acknowledgements and authorizations for the checks

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.