Job: ServiceNow Product Manager

Job Description

Job Type: Full time, Salaried

Wage: $90,000/yr. 

Location: Remote, CO.

Job Description

Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

The ServiceNow Product Manager works closely with other Product Managers, Product Owners, Developers, UX designers, and business stakeholders to help define a roadmap that delivers value for both customers and the business while developing the vision and strategy for the product. They use techniques such as design thinking, user testing, and experimentation to generate insights to have a general understanding of our business and customers. The Product Manager solves both user and business problems pragmatically through short incubation and frequent iteration. They prioritize enhancements that will have the greatest impact, create basic product artifacts, and participates in iterating on product processes.

Essential Responsibilities:

• Works with diverse groups of stakeholders to identify, document, and prioritize product features that drive world class customer experience and articulate them with agile epics and user stories
• Collaborates closely with business stakeholders across the organization to plan the right product improvements at the right time to meet a demonstrated business need
• Distills vision and strategy into an actionable, resolutely focused roadmap that bolts into business objectives and key results (OKRs) while collaborating with leadership.
• Socializes and advocates the roadmap
• Prioritizes work streams and guides execution to maximize our growth, speed-to-market, and value. Ideates, writes clear stories, refines, removes blockers, performs UAT, and iterates
• Communicates product strategy with cross-functional teams so they can effectively execute to maximize our growth, speed-to-release, and value and guides trade-off decisions
• Understands internal and external customers’ needs and trends by being a subject matter expert in the ServiceNow platform
• Owns and drives strategy for the adoption and localization of the ServiceNow platform into each region
• Applies design and product thinking to the ServiceNow platform in our current and future markets
• Works closely with UX to generate insights from qualitative and quantitative data about users and features
• Tracks progress against OKRs and understands product performance at a feature level

Ideal Skills, Experience, and Competencies:

• At least three (3) years of experience in product management or an equivalent role
• Basic understanding of how APIs and cloud services work
• Scrupulous about value for the business; ability to articulate how and why a feature is expected to impact business objectives and what potential ROI may be
• Excellent communication, organizational, and people skills
• Demonstrated ability to collaborate and problem-solve with diverse people in different parts of the organization
• Solid experience leading and understanding of software delivery process, analytics best practice and tools, and website design principles
• Strong project management skills with the ability to multitask and manage multiple projects
• Comfortable with ambiguity and can adapt to rapidly changing situations Data-driven by nature with ability to make decisions
• Track record of defining and delivering enhancements that drive outcomes
• Keen design sense and strong empathy with our customers and vendors
• Ability to ask insightful questions, push on assumptions, and detail oriented
• Ability to work with some autonomy and minimal guidance with a bias to action

Required Education & Certifications:

• B.A./B.S. in related field or equivalent work experience
• Professional certifications in ServiceNow (CSA), or other related credentials

Travel Requirements: Occasional travel to Pax8’s main office, external partners, and conventions

Compensation: Qualified candidates can expect a salary beginning at $90,000 or more depending on experience

*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location. At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental Vision Insurance
• Employee Assistance Program
• Employer Paid Short Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups

Pax8 is an EEOC Employer.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.