Job: ServiceNow Administrator I

Job Description

Job Type: Full time, Salaried

Wage: $58,000/yr. 

Location: Remote, CO.

Job Description

Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

The ServiceNow Administrator is responsible for providing support to internal end-users of the software. Pax8 uses ServiceNow as a core business tool across many departments both internal and external facing. They are highly motivated and experienced with a strong technical background, exceptional problem-solving skills, and the ability to work collaboratively with both technical and non-technical teams. The Administrator ensures our access controls and deployment pipelines are functional and adhered to. They confirm the availability and performance of the platform and will own the feature releases.

The Administrator maintains a thorough knowledge of the ServiceNow Platform including available modules and future product features. The Administrator provides feedback to the ServiceNow Development team on UX and feature enhancements and assists in triage for ServiceNow incidents/requests inbound to Development teams.

Essential Responsibilities:

• Provides end-user support and training for ServiceNow features and functionality while maintaining a thorough understanding of the Pax8 business units as our customers and deliver exceptional support
• Supports ServiceNow integrations with other enterprise systems, such as HR, finance, and IT Administers and manages the ServiceNow Continuous Deployment pipelines for environment release management
• Drives own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programs, receiving peer or manager coaching, taking on stretch projects or on the job trainings
• Manages ServiceNow security controls to ensure data integrity and system access controls including user roles, permissions, and groups

Ideal Skills, Experience, and Competencies:

• At least one (1) to three (3) years of experience in ServiceNow administration, configuration, and maintenance ServiceNow integration, automation, and workflows
• Proven experience as a ServiceNow Administrator Experience with ServiceNow development tools, including Studio, Visual Task Boards, and the Service Portal
• Strong problem-solving and analytical skills with the ability to work independently and collaboratively.
• Excellent communication and interpersonal skills to work effectively with technical and non-technical teams
• Ability to be self-motivated and independent

Required Education Certifications:

• B.A./B.S. in related field or equivalent work experience
• Professional certifications in ServiceNow (CSA), or other related credentials preferred

Compensation:

Qualified candidates can expect a salary beginning at $58,000 or more depending on experience

*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location. At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental Vision Insurance
• Employee Assistance Program
• Employer Paid Short Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups

Pax8 is an EEOC Employer.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.