Job: Service Writer/Advisor

Job Description

Job Type: Full time, Salaried

Wage: $59,359-$80,000/yr.

Location: Poncha Springs, CO.

Job Description:

Job Summary
We are a family owned and operated RV dealership for 29 years. We are seeking a knowledgeable and customer-focused Service Writer to join our team. In this role, you will act as the primary point of contact for customers seeking RV repair services. Your responsibilities will include assessing customer needs, providing accurate service recommendations, scheduling customer repairs and ensuring a smooth workflow between customers and the service department/sales department. The ideal candidate will possess strong communication skills, mechanical knowledge, and a passion for delivering exceptional customer service.

Responsibilities

• Greet customers warmly and assess their RV service needs.
• Accurately document customer requests and vehicle information.
• Provide detailed explanations of recommended services.
• Upsell additional services based on customer needs and vehicle condition.
• Collaborate with service technicians to ensure timely completion of services.
• Handle cash transactions and maintain accurate records of payments.
• Follow up with customers regarding their service experience to ensure satisfaction.
• Maintain a clean and organized service area.
• Coordinate Warranty Repairs/ Communicate with the manufacturers for repairs.
• Coordinate RV deliveries with the Sales Department for a smooth delivery.

Requirements

• Proven experience in customer service, preferably in an automotive setting.
• Strong cash handling skills with attention to detail.
• Mechanical knowledge related to automotive services is highly desirable.
• Familiarity RV repair is desirable.
• Ability to effectively upsell services based on customer needs.
• Excellent communication skills with a focus on building rapport with customers.
• Ability to work in a fast-paced environment while maintaining high-quality service standards.
• A passion for the RV industry and commitment to continuous learning.

Join us in providing top-notch service to our valued customers while advancing your career in the automotive field!

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Relocation assistance

Shift:

• 8 hour shift

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.