Job: Senior Director of Partner Support
Job Description
Job Type: Full time, Salaried
Wage: $196,000-$245,000/yr.
Location: Remote, CO.
Job Description:
Global HQ - United States
Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Lead with Purpose. Build with Passion. Grow with Pax8.
At Pax8, we’re transforming the way our partners, customers, and vendors connect and thrive in the cloud ecosystem. As our Senior Director of Partner Support, you’ll be at the heart of that transformation—leading high-performing teams that deliver world-class support through the Pax8 Marketplace.This is more than a leadership role. It’s a chance to shape the future of partner experience across the AMER region, while collaborating globally to raise the bar for service excellence.
What You’ll Do
- Lead with Vision:
Own the strategy and performance of our AMER Partner Support teams (Tier 1, Tier 2, and Support Services). Set clear goals, forecast demand, and drive continuous improvement through data, automation, and innovation. - Empower Teams:
Build and nurture diverse, high-performing teams. Mentor emerging leaders, create growth paths, and foster a culture of accountability, learning, and inclusion. - Elevate Experience:
Champion service quality and partner satisfaction. Use insights and trends to reduce case volume, improve processes, and deliver seamless support across chat, phone, and case channels. - Plan for Growth:
Align resources with Pax8’s strategic trajectory. Forecast team needs, support hiring, and ensure readiness for future expansion.
Lead with Vision:
Own the strategy and performance of our AMER Partner Support teams (Tier 1, Tier 2, and Support Services). Set clear goals, forecast demand, and drive continuous improvement through data, automation, and innovation.
Own the strategy and performance of our AMER Partner Support teams (Tier 1, Tier 2, and Support Services). Set clear goals, forecast demand, and drive continuous improvement through data, automation, and innovation.
Empower Teams:
Build and nurture diverse, high-performing teams. Mentor emerging leaders, create growth paths, and foster a culture of accountability, learning, and inclusion.
Build and nurture diverse, high-performing teams. Mentor emerging leaders, create growth paths, and foster a culture of accountability, learning, and inclusion.
Elevate Experience:
Champion service quality and partner satisfaction. Use insights and trends to reduce case volume, improve processes, and deliver seamless support across chat, phone, and case channels.
Champion service quality and partner satisfaction. Use insights and trends to reduce case volume, improve processes, and deliver seamless support across chat, phone, and case channels.
Plan for Growth:
Align resources with Pax8’s strategic trajectory. Forecast team needs, support hiring, and ensure readiness for future expansion.
Align resources with Pax8’s strategic trajectory. Forecast team needs, support hiring, and ensure readiness for future expansion.
What You Bring
- 15+ years in customer-facing support roles, ideally in SaaS or IT services
- 10+ years in support leadership, with a proven track record of leading multiple functional teams
- Passion for delivering exceptional service and building strong customer relationships
- Strong analytical, communication, and problem-solving skills
- Experience with support tools, metrics, and performance management
- A growth mindset, adaptability, and resilience in fast-paced environments
- 15+ years in customer-facing support roles, ideally in SaaS or IT services
- 10+ years in support leadership, with a proven track record of leading multiple functional teams
- Passion for delivering exceptional service and building strong customer relationships
- Strong analytical, communication, and problem-solving skills
- Experience with support tools, metrics, and performance management
- A growth mindset, adaptability, and resilience in fast-paced environments
Why Pax8?
- We believe in Compassionate Candor, We Before Me, and Lighting Up Learning. We’re driven by passion and committed to doing what we say. At Pax8, you’ll find a place to grow, lead, and make a real impact—while being supported every step of the way.We’re not just hiring a leader. We’re welcoming a partner in our mission to elevate the cloud ecosystem.
We believe in Compassionate Candor, We Before Me, and Lighting Up Learning. We’re driven by passion and committed to doing what we say. At Pax8, you’ll find a place to grow, lead, and make a real impact—while being supported every step of the way.
We’re not just hiring a leader. We’re welcoming a partner in our mission to elevate the cloud ecosystem.
Ready to Lead the Future of Partner Support?
- Apply now and help us shape the next chapter of service excellence at Pax8.
Apply now and help us shape the next chapter of service excellence at Pax8.
Compensation:
- Qualified candidates can expect a salary range of $196,000-$245,000/yr depending on experience
Application Deadline: 12/05/2025
*** Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed ***
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Please take a moment to review our Proprietary Rights and Non-Competition Agreement —this document outlines important information about your rights and responsibilities if you join our team.
Pax8 is an EEOC Employer.Equal OpportunitiesPax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.
- Qualified candidates can expect a salary range of $196,000-$245,000/yr depending on experience
Application Deadline: 12/05/2025
*** Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed ***
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Please take a moment to review our Proprietary Rights and Non-Competition Agreement —this document outlines important information about your rights and responsibilities if you join our team.
Pax8 is an EEOC Employer.
Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.
**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.