Job: Retail Store Manager

Job Description

Job Type: Full time, Part time, Hourly

Wage: $25.25-$36.62/yr.

Location: Westcliffe, CO.

Job Description:

The Retail Sales Manager will have a primary focus of complete day-to-day operations for the retail store. This position is responsible for maximizing store sales by amazing every customer every time, maintaining exceptional customer relationships, and contributes to the growth and development of the store associates. The Retail Sales Manager is responsible for strategic planning of the retail store to maximize sales and profitability and maintaining department budget. Other duties may be assigned as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and Operations:

● Delegate daily workload among associates to meet merchandising and visual presentation standards

● Review all store evaluations with the leadership team and associates to identify opportunity areas and correct all issues with a sense of urgency

● Coordinate the overall supervision of associates to ensure sales performance goals are met and company procedures are followed accurately

● Purchase any supplies needed for operations

● Inspect equipment on scheduled basis to comply with company and equipment safety policies and create safety policies when needed

● Maintain store cleanliness and safety

● Cross-train associates store-wide on basic services and operations

Customer Service:

• Provide high-quality customer service - choosing the correct product for the job, training the customer on the proper features and use of the product, and addressing customer complaints and issues
• Monitor customer-perceived outs to ensure the store maintains company standard rate
• Promote “Amazing Every Customer Every Time” by daily observations of associate performance and interactions on the sales floor
• Maintain customer service as the number one priority by observing, monitoring, and coaching associate performance and interactions
• Drive customer satisfaction by ensuring that all customers are acknowledged, customer’s needs are met, and concerns are resolved quickly
• Review all customer service measurement reports (e.g., Mystery Shops, Customer Engagement Surveys, etc.), and work with the team to identify opportunities to sustain or improve overall service levels

Leadership and Communication:

• Assist Human Resources in hiring, training, and developing associates with goals for growth and success in their positions
• Maintain and uphold consistent and sustainable company training standards by partnering with Human Resources to plan and oversee training requirements for all associates
• Stay current on training opportunities through Ace and other outside sources (e.g. vendors) Meet with associates monthly regarding all plans and progresses
• Conduct associate evaluations as per company standards to provide feedback for improvement, praise, recognition, and growth opportunities
• Use huddles, communication boards, and store meetings as the means to communicate the store’s performance and to educate, engage, and motivate the team
• Provide supervisor with metrics that matter including overview, budget, sales projections, and equipment audits
• Work on your own professional development through leadership training opportunities (self-directed learning, local business events, Ace Learning, online trainings, seminars, or conferences)
• A minimum of 30 hours of continuing education directly related to this position is required annually.
• Job responsibilities may change based on the needs of the business.

Requirements

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

● High School Diploma or GED

● A minimum of two (2) years directly related experience to retail is preferred

● Possess valid in-state driver’s license with an acceptable driving record in accordance with company’s insurance carrier’s standard

● Leadership training, sales, and marketing experience within a retail environment

● Ability to establish and maintain effective working relationships within all levels of the organization

● Above average time management and organizational skills

● Microsoft Office experience

● Ability to stand, sit, bend, or reach, for an extended period

● Move and handle up to 40 lbs.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.