Job: Rental Place Manager

Job Description

Job Type: Full time, Part time, Hourly

Wage: $22.35-$29.06/hr. 

Location: Westcliffe, CO.

Job Description:

Upholds the Vision, Mission, and Core Values of the company. The Rental Place Manager will have a primary focus of coordinating and maintaining the activities of the Rental Place and Helpful Hub. This position is responsible for employee development of the department as well as maintaining equipment, STIHL certifications, customer repairs, rental contracts, and maintaining exceptional customer relationships. The Rental Place Manager is responsible for strategic planning of the Rental Place to maximize sales and profitability and maintaining department budget. Other duties may be assigned as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Rental Place:

● Complete working knowledge of equipment operation, maintenance, and repair

● Keep current rental rates and quotes, daily contract files, rental reservation files, and customer charge files

● Ensure all equipment is fully insured and current on permits

● Maintain equipment log sheets and audits

● Coordinate repairs and maintenance with associates, third party mechanics; generates purchase orders for repairs or required maintenance

● Control and maintain all new equipment purchases and used equipment sales and provide proper documentation to the administration office

● Purchase small tools and any supplies needed for operations

● Inspect equipment on scheduled basis to comply with company and equipment safety policies and create safety policies when needed

● Maintain shop cleanliness and safety

● Provide high-quality customer service - choosing the correct equipment for the job, training the customer on the proper use of the equipment, ongoing contract communication, and addressing customer complaints and issues

● Cross-train associates store-wide on basic services and operations

● Coordinate tent erections and teardowns with customer rental agreements

Service Center:

● Maintain proper training and execution of all service center programs such as small engine repair, hunting and fishing licenses, screen repair, STIHL sales and repairs, UPS shipping, and key cutting

● Identify areas for additional services within the store and implement new services when needed

● Maintain training of all CDOW laws and regulations, open tags, and legal documents needed

● Coordinate ongoing meetings and trainings with outside vendors

Leadership and Communication:

● Promote Amazing Every Customer Every Time by daily observations of associates performance and interactions on the sales floor

● Assist Human Resources in hiring, training, and developing associates with goals for growth and success in their positions

● Maintain and uphold consistent and sustainable company training standards by partnering with Human Resources to plan and oversee training requirements for all associates

● Stay current on training opportunities through Ace and other outside sources (e.g. vendors)

● Meet with associates monthly regarding all plans and progresses

● Conduct associate evaluations as per company standards to provide feedback for improvement, praise, recognition, and growth opportunities

● Use huddles, communication boards, and store meetings as the means to communicate the store’s performance and to educate, engage, and motivate the team

● Provide supervisor with metrics that matter including overview, budget, sales projections, and equipment audits

● Work on your own professional development through leadership training opportunities (self-directed learning, local business events, Ace Learning, online trainings, seminars, or conferences)

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

● High School Diploma or GED, some college preferred

● A minimum of two (2) years directly related experience to mechanics is preferred.

● Possess valid in-state driver’s license with an acceptable driving record in accordance with company’s insurance carrier’s standards

● Leadership training, sales, and marketing experience within a retail environment.

● Excellent communication skills, exceptional organizational ability, ability to multitask, positive motivation, helpful service, high attention to detail, and team player

● Extensive knowledge of small and large equipment operation, maintenance, and repairs

● Ability to establish and maintain effective working relationships within all levels of the organization

● Above average time management and organizational skills

● Knowledge of retail computer systems, MS Word, and Excel preferred

● Ability to stand, sit, bend, or reach, for an extended period

● Move and handle up to 40 lbs.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.