Job: Receptionist

Professionally greet and direct Bank customers, answer calls on a multi-phone line system.  Provide efficient quality customer service as initial contact with the public in the lobby.  Promote Quality Service Standards set by Bank.

• Understand and Support the High Country Bank Mission Statement and commits to adhere to the Values of Honesty, Excellence, Accountability, Respect and Teamwork
• Answer the phone before second ring and direct calls to the appropriate department or person
• Greet and direct customers in the lobby
• Process incoming and outgoing mail.
• Process incoming and outgoing interoffice mail
• Finalize and mail accounts payable checks as needed
• Check HCBC stock on the internet, notify the branches of changes and change Stock Board when necessary.
• Make copies and distribute reports as needed for all departments
• Maintain lobby area and work station for coffee, supplies and neatness
• Assist management with coordinating special events
• Fill all copy machines and fax machines with paper before leaving at the end of the day
• Perform teller duties when necessary
• Follow through and effectively apply Rules & Regulations; Policy & Procedures
• Understand and navigate the operating system and core software
• Navigate proficiently through CIM Gold, Activeview, AccuSystems, Microsoft Suite, and the Bank’s website
• Answer questions or resolve complex technical problems on customer accounts
• Resolve customer service problems in a timely manner to insure quality service
• Keep all work areas clean and orderly
• Maintain scrapbooks and news paper articles for customer relations
• Organize, maintain and/or order supplies for all employees and management
• Support management positively with respect to sales and service programs; be a leader in sales and service
• Professionally refer customers to other departments seeking loan services, investments, real estate loans, mortgage loans, or other service provided through the organization
• Display and adhere to bank protocol regarding the Bank Secrecy Act and Anti Money Laundering Regulations in relation to specific job duties, including but not limited to the Red Flag Identity Theft Prevention program, OFAC, and reporting Suspicious Activity. Adhere to all consumer compliance regulatory, state and federal laws and regulations.
• Multi task

Compliance Requirements:

• Ensure Compliance with all internal controls and established policies and procedures.
• Ensure and understand Teller compliance requirements of Bank Secrecy Act (BSA)/Office of Foreign Assets Control Regulations (OFAC)/Reporting of Currency Transactions (CTR)/Reporting of Suspicious Activity (SAR)/Monetary Instrument Log/Customer Identification/Customer Due Diligence (CDD)/Anti Money Laundering Regulations; Identity Theft Prevention; Unfair, Deceptive, Abusive Acts or Practices (UDAAP); and Deposit Regulations (Reg CC, E, P).

Required Skills/Abilities:

• Excellent verbal communication skills.
• Excellent math skills.
• Trustworthiness and the ability to act with integrity.
• Thorough understanding of customer service.

Education and Experience:

• High school diploma or equivalent is required.
• Previous customer service experience is preferred.

Physical Requirements:

• Must be able to lift up to 50 pounds at times.
• May need to stand for long periods of time.

Qualifications: Must meet FDIC standards and Bank requirements; must comply with all company policies, including its handbook, and maintain the ability to meet like standards and requirements throughout term of employment.

Pay Rate: $19-27/hour

Benefits:

• Paid time Off
• Sick Time Off

Affirmative Action / EEO Statement: High Country Bank is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, hair texture, hair type, or a protective hairstyle that is commonly or historically associated with race, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, wage rates, pay practices, employee activities and general treatment during employment. High Country Bank will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of the Bank. If you need assistance to perform your job duties because of a physical or mental condition, please let the VP of Human Resources know. High Country Bank will endeavor to accommodate the sincere religious beliefs of its employees to the extent such accommodation does not pose an undue hardship on the operation of the Bank. If employees wish to request an accommodation, they should contact the VP of Human Resources.

Any employees with questions or concerns about this policy or who experiences or observes any violation of this policy should report it immediately to the VP of Human Resources. High Country Bank prohibits any form of retaliation against individuals who, in good faith, report such matters or participate or cooperate in their investigation. If employees feel they have been subjected to any such retaliation, they should contact the VP of Human Resources. Violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including termination. All employees must cooperate with investigations under this policy.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.