Job: Partner Support Operations Engineer

Job Description

Job Type: Full time, Salaried

Wage: $71,000/yr. 

Location: Remote, CO.

Job Description:

Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

Pax8 is in search of a skilled and motivated Partner Support Operations Engineer to join our expanding team. The ideal candidate should have a background in managing and administering a variety of SaaS platforms and will have strong problem-solving skills to support our global teams. This individual will also be a key component for driving automation initiatives and ensuring successful integration of tools and systems within the Partner Support tools technology ecosystem.

Essential Responsibilities:

• Configure, manage, and administer a multitude of SaaS platforms for our global teams, including but not limited to: Talkdesk, Observe.ai, SharePoint Online, Zilla Security, and Power Automate
• Serve as the go-to resource for addressing issues and assisting with Talkdesk issues
• Assist with Technical Systems training for the Partner Support organization
• Assist with user access needs, permissions management, and collaborate on security compliance-related tasks
• Discover and drive automation efforts to boost organizational efficiencies
• Develop, update and maintain documentation related to systems within the Partner Support organization
• Plan, propose, and carry out projects with limited supervision
• Efficiently manage time and diligently document work-related tasks and progress
• Aid audit and security efforts while working closely with relevant teams
• Act as a technical liaison for regional Partner Support teams and their leadership
• Assist with the analysis and recommendation of system improvements

Ideal Skills, Experience, and Competencies:

• 4-5 Years of experience managing, deploying and consulting on technical business systems (Networking, UCaaS/CCaaS, SaaS, etc)
• A strong desire to learn and document new systems and tools
• Demonstrated experience in migrating business technologies between various products or environments
• Working knowledge and understanding organizational management using Office 365 from an enterprise perspective
• Exposure to working in a multitude of business environments between small to enterprise level organizations
• Reviewing, Revising and Improving current systems to drive user experience and performance
• Proven experience collaborating with a diverse range of departments, stakeholders, and/or 3rd parties
• Familiarity with APIs and working with common scripting languages is a plus (javascript, python, powershell)
• Occasional work outside of standard business hours is required (as needed on a project basis)

Required Education Certifications:

B.S. of Information Technology or equivalent work experience

Compensation:

Qualified candidates can expect a salary beginning at $71,000 or more depending on experience 

*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental Vision Insurance
• Employee Assistance Program
• Employer Paid Short Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups

Pax8 is an EEOC Employer.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.