Job: Operations Trainer

Job Description

Job Type: Full time, Salaried

Wage: $65,000-$115,000/yr. 

Location: Salida, CO.

Job Description:

To develop and implement an effective training program that; promotes and manages the process of continuous improvements in Customer Service standards, creates and sustains a positive team environment displaying high levels of motivation and excellent teamwork, and a thorough understanding of our Savings and Electronic Banking products.

Supervisory Responsibilities: None

Duties/Responsibilities:

• Lead training initiatives for all new hires during the first two weeks of their employment.
• Responsible for physical security training.
• Promote educational training for all departments.
• Strong understanding of Savings products and services, Electronic Banking products and services, and customer service support software.
• Strong understanding of the policies, procedures, disclosure and regulations that control the Savings products that are offered by HCB.
• Work closely with product development teams to ensure product optimization and improvement of end-user experience.
• Work closely with all departments to ensure knowledge of procedures is up to date and be able to effectively communicate any changes to staff.
• Ensure Customer Support staff is adequately trained to deliver exceptional service to internal and external customers that provides accurate and timely resolutions.
• Assisting Customer Support staff with product/service inquires, and ensuring a positive service experience and customer satisfaction that meets the standards of HCB’s mission.
• Ensure Customer Support staff functions operate effectively and that the functions and/or products/services are aligned to department and company objectives.
• Provide information about the Savings/Electronic Banking Department’s special offerings and creating a foundation for Customer Support staff to feel comfortable making recommendations on related products/services.
• Responsible for developing and implementing an effective and welcoming new hire orientation; including but not limited to security training, cyber training, HR training, and compliance training for all staff.
• Positive attitude and outlook
• Responsible for developing and implementing continued leadership and direction to Customer Support teams that ensures an excellent standard of service is provided and maintained
• To represent the customer service function as needed at Management Team meetings

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to details.
• Proficient in Microsoft Office Suite or related software, as well as analysis software.
• Ability to identify discrepancies and problems.
• Promote a positive culture for the Bank.

Compliance Requirements:

• Ensure Compliance with all internal controls and established policies and procedures.
• Ensure and understand Teller compliance requirements of Bank Secrecy Act (BSA)/Office of Foreign Assets Control Regulations (OFAC)/Reporting of Currency and Foreign Transactions (CTR)/Reporting of Suspicious Activity (SAR)/Monetary Instrument Log/Customer Identification/Customer Due Diligence (CDD)/Anti Money Laundering Regulations; Identity Theft Prevention; Unfair, Deceptive, Abusive Acts or Practices (UDAAP); and Deposit Regulations (Reg D, CC, E, P).

Education and Experience:

• High School Diploma or Equivalent.
• Deposit Operations or retail experience is preferred.

Physical Requirements:

• Must be able to lift to 50 pounds at a time.
• May need to stand for long periods of time.

Benefits:

• Paid time Off
• Sick Time Off
• Medical, Dental, and Vision
• $30,000 Employer Paid Life Insurance Policy
• Voluntary Life, Short-Term and Long-Term Disability
• Flexible Spending Account (FSA), Health Savings Account (HSA) Must Enroll into Medical Plan for Eligibility, and Health Reimbursement Account (HRA)
• 401k
• Employee Stock Ownership Plan

Qualifications:

Must meet FDIC standards and Bank requirements; must comply with all company policies, including its handbook, and maintain the ability to meet like standards and requirements throughout term of employment.

Affirmative Action / EEO Statement:

High Country Bank is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, hair texture, hair type, or a protective hairstyle that is commonly or historically associated with race, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, wage rates, pay practices, employee activities and general treatment during employment. High Country Bank will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of the Bank. If you need assistance to perform your job duties because of a physical or mental condition, please let the VP of Human Resources know. High Country Bank will endeavor to accommodate the sincere religious beliefs of its employees to the extent such accommodation does not pose an undue hardship on the operation of the Bank. If employees wish to request an accommodation, they should contact the VP of Human Resources.

Any employees with questions or concerns about this policy or who experiences or observes any violation of this policy should report it immediately to the VP of Human Resources. High Country Bank prohibits any form of retaliation against individuals who, in good faith, report such matters or participate or cooperate in their investigation. If employees feel they have been subjected to any such retaliation, they should contact the VP of Human Resources. Violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including termination. All employees must cooperate with investigations under this policy.

Any employees with questions or concerns about this policy or who experiences or observes any violation of this policy should report it immediately to the VP of Human Resources. High Country Bank prohibits any form of retaliation against individuals who, in good faith, report such matters or participate or cooperate in their investigation. If employees feel they have been subjected to any such retaliation, they should contact the VP of Human Resources. Violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including termination. All employees must cooperate with investigations under this policy.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.