Job: Motor Vehicle Manager

Job Description

Job Type: Full time, Salaried

Wage: $60,000/yr.

Location: Leadville, CO.

Job Description:

Processes title applications, process Person’s with Disability applications, issues motor vehicle registration documents, validation tabs, and permits by confirming a customer’s identity and county of residence, verifying the accuracy of submitted documentation, determining the correct type of title and license to issue, and ensuring compliance with governmental statutes, rules, and regulations. Assesses, calculates, and collects license fees, a variety of applicable taxes, and other related fees based on an analysis of each customer transaction. Responds to customer questions/issues such as licensing and titling procedures, duplicate titles, rebuilt from salvage and salvage titles, abandoned vehicle, off-highway, special mobile machinery, low speed electric vehicle and rebuilders title transactions; understand and communicate the various and multiple forms, procedures and costs involved in successfully obtaining a title. Assist customers in acquiring titles when original titles are not available through the bonding or in lieu of bonding procedures. Supervise and assists staff with paperwork that is more complex, such as BOND, Salvage, and Rebuilt from Salvage titles. Audits cashiering receipts and accounts for and reconciling all monies received. Assists staff in responding to the public in difficult and non-routine situations. Have knowledge of Colorado Department of Revenue rules, regulations, and procedures. Have the ability to train staff in departmental procedures and guidelines. Advise staff on how address situations that may occur within motor vehicle.

Benefits

• Employer-Sponsored Medical and Dental Insurance Plans
• 100% Employer Paid Vision Plan
• Flexible Spending Account
• Health Reimbursement Account
• Employer-Sponsored Short-Term Disability Insurance
• 100% Employer Paid Long-Term Disability Insurance
• 100% Employer Paid Term Life Insurance
• Supplemental Life Insurance Plans
• 401(a) and 457(b) Retirement Plans with a 9% Employer Match
• Paid Vacation, Sick Leave, Personal Days and Holidays
• Employee Assistance Program
• Discounts on concerts, major sporting events, electronics, travel, cars and more!
• Wellness Stipend of $427
• Personal PTO hours available upon your start date
• Paid Continuing Education for ongoing professional development
• Work-Life Balance with flexible working conditions
• Merit and cost-of-living raises to ensure competitive compensation
• Please review the 2024 Benefits Guide for full details.

General Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

• Under general supervision, the technician will examine and analyze legal documentation submitted for motor vehicle titling and registration
• The technician will conduct face-to-face interactions while verifying Secure and Verifiable identification (SVID), ensuring accuracy, and enforcing compliance within appropriate statutory regulations
• Handles and performs self-audits and reconciliation on a daily basis, handling U.S. currency, checks and credit cards
• All Clerk & Recorder employees are required to work Elections in any capacity that is needed during Elections
• Must perform quality work and perform at an acceptable level of productivity based on the standards set for employees
• Must be able to balance within a certain time-frame and provide excellent customer service
• Complete DRIVES and Election training.
• Technicians are required to use independent judgment in order to determine the validity of legal documents.
• Assists citizens with Statutory Mandates and Department of Revenue directives.
• Works to resolve complex transactions utilizing intercession and problem resolution skills, with sensitivity to the citizen's needs and expectations.
• Technician may be asked to perform additional duties. Other duties include, but are not limited to, cross training in other Clerk & Recorder divisions, and marriage license and civil union license processes.
• Must be able to pass a criminal background check.
• Ability to become deputized and take an oath.
• Ability to obtain and maintain Colorado Notary Certification.

Supervisory Responsibilities

• Supervises employees including the distribution and review of work, coverage of all activities, assigning employees to a specific unit or function within their title, and job and performance counseling;
• Audits cashiering receipts and accounts for and reconciles all monies received; prepares bank deposits and statements;
• Assists staff in responding to public in difficult or non-routine situations;
• Contacts Colorado Department of Motor Vehicle personnel to resolve customer
• Problems;
• Keeps abreast of work flow, identifying problems and making recommendations for staffing and/or modifications to procedures to the supervisor;
• Interprets regulations regarding motor vehicle transactions,
• Adjusts office procedures to conform to changes in regulations;

Knowledge of the following:

• Specific laws, rules, regulations and procedures related to the issuance of
• licenses and registrations for motor vehicle operation and ownership;
• Customer services practices necessary for interacting with staff and the public and resolving problems;
• Knowledge of computational skills to verify calculations, reconcile monies and record revenue;
• Scheduling and organizing work flow, resolving staff and procedural problems and evaluating employee performance;
• Ability to speak knowledgeably and with authority about program functions and to advise staff on how to address situations that occur;
• Ability to train employees in departmental procedures and guidelines.

Notice of Emergency/Disaster Responsibilities
All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties
Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• 3-4 years experience working in a Motor Vehicle Technician or office preferred
• Previous management or supervisory preferred
• Ability to de-escalate situations using strong customer service and communication skills
• High School Graduate
• Proficient in Microsoft Office programs including Excel and Word or equivalent
• Proven capability to learn new and complicated software programs
• Excellent customer service skills including delivering and promoting exceptional internal and external customer service; handling customer dissatisfaction in a tactful, clear, and courteous manner; remaining calm and focused on stressful situations
• Excellent organizational skills including setting priorities, meeting critical deadlines, and following up on assignments with minimal direction
• Ability to be a team player with a positive, adaptable, flexible attitude
• · Communicate clearly and concisely, both verbally and in writing; express facts and ideas in a clear, convincing, and organized manner using proper grammar
• Bilingual skills (English/Spanish) are desirable
• Ability to multi-task and perform with frequent interruptions
• Ability to exercise proper office and telephone etiquette
• Ability to complete continuing education courses when necessary
• Ability to work independently

Physical Activity & Work Environment

• Ability to work indoors in an office environment with prolonged periods of sitting at a desk and working at a computer.
• Ability to lift up to 25 pounds.
• Ability to see close up and far away, with or without glasses or contacts.
• Ability to work outdoors in inclement, hot, or cold weather as required by attendance of County events or local emergencies.

EOE Statement
Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Lake County Benefits - Full-Time Employees

As a reflection of the value we place on the contributions of our employees, the County offers a competitive benefits package for full-time employees. Please review the 2024 Benefits Guide for full details. The Guide provides information on Lake County Government's benefit offerings, including:

• Employer-Sponsored Medical and Dental Insurance Plans
• 100% Employer Paid Vision Plan
• Flexible Spending Account
• Health Reimbursement Account
• Employer-Sponsored Short-Term Disability Insurance
• 100% Employer Paid Long-Term Disability Insurance
• 100% Employer Paid Term Life Insurance
• Supplemental Life Insurance Plans
• 401(a) and 457(b) Employer Matched Retirement Plans
• Paid Vacation, Sick Leave, Personal Days and Holidays
• Employee Assistance Program
• Public Health Emergency Leave
• Discounts on concerts, major sporting events, electronics, travel, cars and more!

Lake County Benefits - Part-Time Employees

Lake County is also proud to offer paid sick time off and flexible work schedules for our part-time employees.

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately four (4) to six (6) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.