Job: Front Desk Agent

Job Description

Job Type: Full time, Hourly

Wage: $17-$18/hr.

Location: Salida, CO.

Job Description:

We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating a positive experience for guests from check-in to check-out, and it requires strong communication skills and attention to detail.

Duties

• Greet guests warmly upon arrival and provide them with information about the hotel and its amenities.
• Manage the check-in and check-out processes efficiently, ensuring all guest information is accurate.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
• Operate phone systems to manage incoming calls and relay messages promptly.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction regarding room conditions.
• Uphold hotel policies and procedures while maintaining a high standard of guest relations.

Skills

• Strong customer service skills with a focus on guest satisfaction.
• Excellent phone etiquette for managing calls professionally.
• Experience in hospitality management or hotel management preferred.
• Familiarity with front desk operations in a resort or hotel setting is advantageous.
• Ability to handle multiple tasks efficiently while maintaining attention to detail.
• Strong communication skills for effective guest relations and teamwork.
• Proficient in using phone systems and basic office software.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.