Job: Front Desk

Job Description

Job Type: Part time, Hourly

Wage: $15/hr.

Location: Buena Vista, CO.

Job Description:

BV Overlook is currently looking for reliable, outgoing and motivated members of our team. The Front Desk/Generalist position will be responsible for the essential functions for the Generalist position: welcoming guests, receiving, fulfilling and reporting guests’ requests, creating reservations, providing activity recommendations, and checking guests out with a high level of service. This role will also be available to support the team where needed in different areas.

Duties: Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Nothing restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Essential duties and responsibilities may include, but are not limited to, the following:

- Comply with all RV Park operating policies and procedures.

- Provides a warm and welcoming registration process for the arriving guests

- Promptly answers phones with a high level of professionalism.

- Creates/ modifies reservations in the property management system.

- Posts charges for the gift shop in the property management system.

- Keeps track of gift shop inventory.

- Provides local recommendations to guests inquiring.

- Available for any and all guest requested items

- Checks guests in/out of the property ensuring zero balance on account.

- Communicate guest requests to the housekeeping and facilities team promptly for resolution.

- Assists with on site events as needed.

- Keeps the Main Building neat and tidy, dusts and sanitizes regularly.

- Tracks and reports maintenance issues; follows up to ensure resolution.

- Runs reports accordingly.

- Collects guest balances in accordance with established payment schedule

- Accurately maintains a bank for the cash drawer using established handling procedures.

- Assist in the Overlook Cafe

- Perform other duties, including: participate in employee meetings, assist other departments on high turn days, complete projects as assigned.

Education & Experience:

- Front Desk or Customer service experience preferred.

- Accurate, attention to detail, service oriented

- Strong organizational skills

- Positive attitude, strong interpersonal and diplomatic skills

- Excellent math aptitude and cash handling ability

- Excellent communication and organizational skills.

- Professional demeanor

- Proficient computer skills.

- Reliably commute or planning to relocate before starting work Buena Vista, Colorado. (Required)

Able To:

- Work days, nights, weekends, and holidays.

- Learn Property Management Systems.

- Remain calm under pressure or in the face of an emergency.

- Plan and prioritize tasks in a self-directed work environment and maintain high levels of productivity without direct supervision.

- Possess a current and valid driver's license, preferred.

- Work independently or in a team environment and take direction.

Physical Requirements:

- Ability to use standard cleaning equipment, such as brooms, vacuums, and cleaning chemicals.

- Must be able to stand for extended periods of time.

- Must be able to work until all daily duties are complete, even if this means working more than 8 hours in one shift.

- Must frequent lift, carry, and/or move up to 10-15 pounds.

- Must occasionally lift, carry, and/or move up to 25-50 pounds.

- Must be able to maintain a fast, efficient pace.

- Hearing and speech to communicate in person, on the radio, or over the telephone.

If you are looking for an opportunity to contribute to a dynamic team in a supportive environment, please submit your application today. We look forward to hearing from you!

Expected hours: 16 – per week

Benefits:

• Employee discount
• Parental leave

Schedule:

• 8 hour shift
• Day shift
• Evening Shift

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.