Job: Field Technician VI

Job Description

Job Type: Full time, Hourly

Wage: $22.30-$40.80/hr. 

Location: Canon City, CO.

Job Description

Under minimal supervision, perform basic to complex installation, troubleshooting repair of video, internet, phone services from tap to CPE or other demark locations for residential fiber commercial customers. Test repair network hardware for commercial internal services within Charter Facilities. Provide exceptional service to customers reps ensuring Charter services interface as expected with business systems. Coordinate with customer site management for physical site surveys conduct surveys on as needed basis. Complete Home Security survey, install service Home Security services equipment.

MAJOR DUTIES RESPONSIBILITIES

• Perform basic to complex installation troubleshooting repair coax fiber based phone, internet or video services in commercial environments from tap to CPE; includes all necessary wiring of interior exterior equipment in the forward return signal path of CPN
• Survey, install maintain Wi-Fi Network products including routers, gateway servers, Ethernet switches, wireless access points other components within fiber-based customers.
• Perform all work necessary to conform to quality, security safety control guidelines (includes compliance with OSHA FCC, procedures outlined in SCTE Fiber Coaxial Constructions Practices Manual, CPNIQ, TQA, NEC, NESC, other Installation, Technical Operations, Safety Manuals Employee Handbook
• Interact with business customers their reps, demonstrating an understanding of regard for unique priorities of business clients.
• Work with technical support personnel to diagnose correct service issues
• Respond to equipment failures, troubleshoot repair equipment while communicating with customer
• Recognize escalate to supervisor persistent service problems or other observed factors that could impact relationship between Charter customer
• Educate customer on proper use of services and equipment availability of online help options
• Follow security procedures to prevent any unauthorized services
• Assist in providing mentoring to Field Tech V non-commercial focused members of the Field Operations teams
• Utilize demonstrate proficiency with tasks, tools, test equipment information that enhance business results, including DWDM CWDM, light meter OTDR test equipment.
• Assist ISP ROC representatives in advanced troubleshooting of complex networks
• Maintain accurate records including time worked, daily logs gas sheets as required; properly record all required information on data devices and/or work orders
• Operate communications device in accordance with company policies
• Operate a company vehicle in a safe responsible manner; clean, maintain, stock secure assigned vehicle equipment, in accordance with company policies
• For applicable systems: perform repair maintenance on voice systems; installing, uninstalling reconnecting NEU devices backup powering; initiating DHCP script
• Perform post installation testing of optical circuits
• Provide field support implement large multi-site projects to simplify the customer’s experience, working in alignment with SDMs
• Test repair network hardware for internal services within Charter facilities
• Configure edge devices using a laptop for optical installations
• Test network connectivity post construction
• Adhere to industry specific, local, state federal regulations as applicable
• Support optical connections at co-location carrier data hotels cell service back-haul
• Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS

Skills/Abilities/Knowledge

• Ability to read, write speak the English language to communicate with employees, customers suppliers, in person, on the phone by written communications in clear, straight-forward professional manner
• Advanced understanding of TCP/IP stack associated abstraction layers
• Advanced knowledge of network designs, network architectures network topologies
• Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
• Ability to walk over all types of terrain in all weather, while carrying tools equipment, including gaffs, ladders fully loaded tool belts
• Ability to safely use weight-bearing equipment (such as gaffs, safety harness ladders) within the maximum weight limitations Basic knowledge using software tools to support the current operations
• Knowledge in basic network devices network appliances
• Ability to accurately measure distances, using tapes or other measuring devices
• Ability to carry, climb operate extension ladder (approx. 32 ft 90 pounds)
• Ability to climb poles using gaffs, hooks climbing belt as needed
• Ability to differentiate between different sizes colors of wires
• Ability to make cable connections in tight spaces by bending, reaching, twisting
• Ability to operate appropriate computer or test equipment associated with position, e.g. signal level meters, ohm meters, light meters, fusion splicer, DWDM, CWDM etc.
• Ability to perform job from high places, i.e. poles roofs
• Ability to work while standing 50–70% of time
• Ability to work with small components wires to make cable connections
• Ability to use handheld communication devices applications
• Ability to use personal computer software applications
• Experience in complex, structure cabling jobs including interior/exterior Cat5/Cat6 cabling installation
• Experience in programming installing routers, Internet gateway services, Layer2/3 Ethernet switches wireless access points in commercial environments

Certifications and/or Licenses

Valid driver's license with satisfactory driving record within Company required standards

Education

High School Diploma or equivalent work experience

Related Work Experience # of Years

• IP networking experience 3+
• Field Tech V experience 1+
• Installation repair of WAN/LAN WAP related equipment experience
• Completion of appropriate Charter University Training according to the Broadband Technician Career Path Training Matrix, or equivalent

PREFERRED QUALIFICATIONS

• Technical knowledge of company product/services
• Industry and vendor specific certifications training (NCTI, SCTE)
• CCENT - Cisco Certified Entry Networking Technician
• CCNA (SP) - Cisco Certified Network Associate (Service Provider)

WORKING CONDITIONS

This position works face-to-face with customers Work indoors in confined space, poorly ventilated areas, i.e. attics, basements and/or crawlspaces Exposure to dust, dirt, noise, insects, rodents, pets cleaning solutions Work outdoors in all kinds of weather at all times of day or night Work performed near power lines electricity Work performed at various heights above ground on telephone/power poles Work/travel in inclement weather May be required to work on-call rotation as business needs dictate May be required to work overtime as business needs dictate Ability to work weekends or second shift as business needs dictate Work in commercial or factory type environments

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $22.30 to $40.80. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. 

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.