Job: E911 Operator

Job Description

Job Type: Full time, Salaried

Wage: $49,000-$59.000/yr. 

Location: Leadville, CO.

Job Description

Serves as a professional E911 Operator with the Lake County Sheriff’s Office. Under general supervision of the dispatch E911 supervisor and Undersheriff, works directly with the public, law enforcement, fire department, ambulance service and numerous other public safety agencies providing a communications link for both emergent and non-emergent responses to incidents. An E911 Operator may (and most likely) be required to work within the communications center in a solo capacity. Mandatory overtime may be required. Incumbent must engage in critical decision making and be able to adhere to directives, policies, procedures, correspondence, and memorandums. They must be able to speak, read, write, and understand English in an accurate and positive manner. They must anticipate needs of emergency personnel, have personal integrity when working with the public, exclude personal biases; perform effectively in high stress situations without compromising job performance, always maintain a professional attitude, remain calm in chaotic circumstances and with potentially emotional callers, and work hand-in-hand with the Patrol Sergeant on duty. The E911 Operator works well within a structured chain of command.

Expectations:

• Able and willing to work rotating shifts. Shift work consists of rotating days and hours to include weekends and holidays. Shifts are 12 hours.
• Must be flexible and willing to work additional hours when necessary due to exigent circumstances.
• Able to work well with others and meet team expectations.
• Accept feedback in a positive manner and apply learning techniques appropriately.
• Must pass all training requirements to secure a position.

Duties:

• Field 911 emergency calls and dispatch to emergency response personnel (Law, Fire, Medical, etc.)
• Complete informational checks on individuals as requested by first responders via CCIC/NCIC
• Monitor video surveillance within the courthouse.
• Answer general questions from the public via non-emergency lines.
• Enter, and clear warrants from law enforcement personnel, courts, and justices.
• Other duties as assigned by the communications supervisor, Sheriff, or Undersheriff Lake County Communications

Officers must have:

• Ability to see with or without corrective lenses, well enough to read letters and reports.
• Ability to hear with or without hearing aids, and to speak well enough to converse on phone or two-way radio and be understood in a clear and concise manner.
• Enough mobility to climb, stoop, kneel, bend, crouch, twist, reach and lift up to 20 LBS.
• Enough manual dexterity to write type and perform other office duties.
• Able to sit for extended periods of time.
• Able to perform, without additional assistance, all physical movements required for immediate emergency service dispatching including operating telephones, radios, paging devices and multiple computer terminals.
• Able to withstand extended hours and operational periods in case of emergencies such as, but not limited to, wildfires, avalanche, search rescue, active shooter, etc.)

Minimum requirements:

• Eligible to work in the United States High school diploma
• Valid driver’s license
• Clean criminal driving record (no felonies)
• Able to obtain a Colorado Bureau of Investigation OSN License
• Able to obtain notary public certification Proficient in MS Word, Excel, CAD and other basic computer-based software
• Effective and accurate multi-task abilities
• Pass all required examinations within the testing process continuous and random drug testing.

Testing process may include the following:

General written exam; Dispatch specific test, Physical ability exam; Psychological exam; Oral board and Sheriff’s interview.

A Lake County E911 Operator must be able to complete a physical exam which consists of, but is not limited to, the following examinations:

• Urine Drug Screen
• Hearing Screening
• Height Weight Vision Screening
• Postural Evaluation Upper and Lower Body Orthopedic Screen
• Grip Strength Analysis
• Balance Testing
• 3-Minute Step Test

*Note: Additional testing may be required based on results of the physical evaluation and physicians’ examination

Lake County Benefits - Full-Time Employees

As a reflection of the value we place on the contributions of our employees, the County offers a competitive benefits package for full-time employees. Please review the 2023 Benefits Guide for full details. The Guide provides information on Lake County Government's benefit offerings, including:

• Employer-Sponsored Medical and Dental Insurance Plans
• 100% Employer Paid Vision Plan
• Flexible Spending Account
• Health Reimbursement Account
• Employer-Sponsored Short-Term Disability Insurance
• 100% Employer Paid Long-Term Disability Insurance
• 100% Employer Paid Term Life Insurance
• Supplemental Life Insurance Plans
• 401(a) and 457(b) Employer Matched Retirement Plans
• Paid Vacation, Sick Leave, Personal Days and Holidays
• Employee Assistance Program
• Public Health Emergency Leave
• Discounts on concerts, major sporting events, electronics, travel, cars and more!

Lake County Benefits - Part-Time Employees

Lake County is also proud to offer paid sick time off, Public Health Emergency Leave, and flexible work schedules for our part-time employees.

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.