The Dispatcher is the “air traffic controller” of the mountain, responsible for receiving and transmitting radio calls, disseminating information to the proper personnel, and providing internal and external communication support to the entire operation. The Dispatcher works closely with the Mountain Operations team to coordinate all of the daily operations activities.
Duties and responsibilities
- Monitors and operates 3 repeated UHF radio channels according to company radio protocol
- Maintains thorough knowledge of all company procedures, policies, and emergency action plan
- Hears, understands, and reacts appropriately to radio and telephone communication, often simultaneously
- Prioritizes calls according to urgency and importance
- Provides information to company personnel via radio, telephone, and email as needed or requested
- Monitors operational status, personnel location, weather conditions, external threats, etc.
- Dispatches personnel and equipment as needed based on company procedures and operational knowledge to respond to incidents, events, or other operational needs
- Ensures consistency in response to situations
- Coordinates with outside agencies as needed
- Maintains accurate communication logs and status/histories of calls, incidents, etc. using 1Risk Computer Aided Dispatch (CAD) and incident management software system
- Updates public-facing lift/trail/grooming status during operating day via Propeller platform
- Trains and guides Dispatcher I to effectively assist on weekends, and cover Dispatcher II’s days off
- Coordinates closely with Sr. Director, Mountain Operations about daily conditions and any operational changes
- Provides clerical support to Mountain Operations management as requested
- Any other tasks assigned
Qualifications
- Must be 18+ with valid driver’s license and reliable transportation and must be reliably punctual
- High School Diploma or GED required
- Prior dispatching experience preferred
- ICS 100, 200, and 700 certifications required prior to beginning of operating season
- CPR certification required prior to beginning of operating season
- Outstanding organizational and multitasking abilities
- Excellent listening and communication skills; ability to speak clearly and precisely
- Sound judgment and critical thinking skills
- Ability to stay calm and quickly coordinate multiple tasks in stressful situations
- Knowledge of ski area operations preferred
- Ability to work well in solo and team environments
- Good problem solving skills
- A professional, positive, and enthusiastic attitude
- Proficiency in Microsoft Office and general computing
Working conditions
The Dispatcher position is based primarily inside and involves extended periods of computer screen time and keyboard use; but may also be outside at times, exposed to temperature extremes (above 85 degrees and below 20 degrees), sun and wind exposure, inclement weather (rain, snow, ice) and high altitudes (10,500+ feet).
Physical requirements
Must be able to walk on even/uneven/slippery terrain, climb/descend even/uneven/slippery terrain, climb/descend stairs, stand and/or sit for long periods of time, bend, stoop, reach, push, pull, lift objects that may be heavy, and possess the ability to ski or snowboard at a minimum of an intermediate level.
Seasonal Status
This Position is a seasonal position with an expected season of early December through early-mid April. Employment in subsequent seasons is not guaranteed. Be sure to speak with your supervisor if you desire to return next season.
Ski Cooper is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
