Job: Dispatcher

Job Description

Job Type: Full time, Hourly

Wage: $22.50-$24.50/hr. 

Location: Buena Vista, CO.

Job Description:

 Dispatch Administrator Description:

The Dispatch Administrator is a key team member responsible for answering phone calls, delivering outstanding customer service, and contributing to the effective scheduling and routing of delivery trucks. This role requires proficiency in computer programs, including QuickBooks, to support the administrative functions of the Scheduling Department.

Job Responsibilities:

• Handle customer orders, inquiries, and complaints professionally, ensuring a positive customer experience.
• Communicate sales information and product changes both internally and externally.
• Collaborate with the Dispatch Supervisor to coordinate delivery trucks.
• Utilize computer systems, including QuickBooks, to manage driver directions, Order Confirmations, and other departmental needs.
• Learn and understand Valley Precast products and systems, effectively communicating product details and functions.
• Occasionally assist the Manufacturing Yard in pulling products for deliveries.
• Occasionally move boxes up to 50 pounds.
• Any other responsibilities assigned by the Dispatch Supervisor or General Manager.

POSITION REQUIREMENTS

Requirements:

• 1 or more years of customer service experience.
• Proficient in answering phone calls.
• Knowledge of QuickBooks is preferred but not required.

Knowledge, Skills, and Abilities:

• Excellent organizational and communication skills.
• Detail-oriented with strong multitasking abilities.
• Demonstrated strong customer service skills.
• Adaptable to evolving priorities and continuously changing circumstances.
• Good computer knowledge.

What We Provide:

• Excellent training.
• Promotion from within the company for career advancement.
• Medical, dental and vision insurance after 60 days of employment.
• 401k participation after 90 days of employment with company match.
• HSA participation after 60 days of employment with company match.
• The company paid Life Insurance.
• The company paid Short Term Disability.
• Tuition reimbursement.
• Company reimbursed safety shoes up to $100.
• Company reimbursed prescription safety glasses up to $200.
• Seven (7) paid holidays per year.
• Dependable employment of at least 40 hours per week.
• One (1) week of paid vacation after 6 months of employment.
• Referral bonus of up to $600.
• Evaluation with possible merit increase after 90 days of employment.
• Yearly performance reviews.
• Direct deposit from the first day of employment.

"Please note that successful candidates will be required to undergo a pre-employment drug screening and background check as part of the hiring process."

Join our team and contribute to the seamless coordination of deliveries while providing top-notch customer service. Your role as a Dispatch Administrator is vital in ensuring the satisfaction of our valued customers and the efficiency of our operations.

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. 

ABOUT THE ORGANIZATION

Wilbert Funeral Services Inc. is a concrete manufacturer and service provider to the funeral service, building trades and agricultural market places. Manufactured products include burial vaults, monuments, septic tanks, retaining walls, storm shelters and miscellaneous agricultural precast products. Our operations include manufacturing plants and warehouses in states.

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.