Job: Director of Operations- Billing and Pricing

Job Description

Job Type: Full time, Salaried

Wage: $120,000/yr. 

Location: Remote, CO.

Job Description

Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Commerce Operations Group at Pax8:

Pax8’s Commerce Operations Group is passionate about driving billing and invoicing accuracy through proactive and ongoing reconciliation, smart tooling, automation, and observability, collaborative strategic roadmap ideation with Product Engineering, and low-friction forensics and response when issues arise. We achieve this through caring about the details, ruthlessly driving efficiency and effectiveness in our time management and process, collaboration, and business-value focus. To ensure that we work effectively, we’re committed to collaboration across Pax8’s global business and especially with our colleagues in Finance, Vendor Operations, Support, Sales, and Product Engineering. We clear barriers by compulsively assessing cost-benefit to ensure that highest impact work and processes can be implemented quickly so we can build resiliency and accuracy into our systems. We solve both user and business problems pragmatically through short incubation and frequent iteration.

Position Summary:

The Director of Operations- Billing Pricing is responsible for comprehensively overhauling Pax8's approach to understanding, resolving, and getting ahead of billing and pricing inaccuracies worldwide. They utilize tools like automation, observability, and variance analysis. The Director monitors aggregate cost to the business of churn, spoilage, reputation, and manual remediation to understand and optimize for return on investment (ROI) for the team and their work. They drive efficient processes with their team, implementing high-impact improvements. The Director crafts audience appropriate communications not just for incident remediation, but also for broader transparency and to build confidence in the team's work and approach to scaling. They oversee a small but mighty team of subject matter experts (SMEs) who together relentlessly improve the organization's billing and pricing accuracy.

Essential Responsibilities:

• Matures our billing and pricing operations from high-touch, opaque, and human-driven to automated, observable, and scalable while driving toward accuracy, transparency, and predictability.
• Creates a practice of communicating successes and failures with transparency, clarity, speed, and empathy for both internal and external stakeholders and users.
• Drives a culture of work and decision making predicated on repeatability and data-driven decision making
• Understands the critical operational business processes the team oversees, documenting the processes, its triggers, and the signals.
• Builds a mindset and habit of continuous improvement on the team.
• Develops deep alignment and productive collaboration with relevant departments across the global Pax8 organization, influencing ways of working and growing credibility for the team.
• Examines current end-to-end process and collaboratively guide implementation of more effective ways of working while growing the confidence, expertise, and innovative thinking on the team.
• Champions high-impact feature enhancements through Product Engineering team backlogs to help define roadmap work that enables accuracy and resiliency in billing and pricing.
• Evaluates and deploys tools, technologies, and systems for increased efficiency and recommends process improvements to increase effectiveness in adjacent disciplines.

Ideal Skills, Experience, and Competencies:

• At least five (5) to seven (7) years of experience in accounting, finance, or business operations
• At least two (2) to three (3) years of experience managing a team
• Proven track record of serving as a change agent, successfully transforming operations from high-touch and human-driven, to scalable and largely automated
• Excellent project management and systems analysis skills
• Experience working effectively cross-functionally with diverse parts of the organization (e.g., Executives, Vendors, Strategy, Product, Engineering, Finance, etc.)
• Comfortable with ambiguity and can adapt to rapidly changing situations
• Data-driven by nature
• Exceptional judgment, flexibility, and professionalism
• Ability to collaborate and communicate fluidly with all kinds of internal and external stakeholders in different functional areas and geographies
• Ability to work with some autonomy and minimal guidance with a bias-to-action
• Ability to ask insightful questions, push on assumptions, and be detail oriented
• Ability to lead mindset and operational change and re-engineer end-to-end processes

Required Education & Certifications: B.A./B.S. in related field or equivalent work experience

Travel Requirements: Occasional travel to Pax8’s main office, external partners, and conventions

Compensation: Qualified candidates can expect a salary beginning at $120,000 or more depending on experience

*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental Vision Insurance
• Employee Assistance Program
• Employer Paid Short Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups

Pax8 is an EEOC Employer.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.