Job: Deposit Operations Administrator
Job Description
Job Type: Hourly
Wage: $20-$28/hr.
Location: Salida, CO.
Job Description:
The Deposit Operations Administrator will support the Backoffice Operations to ensure prompt and accurate transactions, ensuring compliance with regulatory requirements and the timely resolution of any issues related to returned or originated payments. The position requires collaboration with other departments to ensure smooth operations and customer satisfaction. Supervisory Responsibilities: None Duties/Responsibilities: • Responsible for answering internal and external customer account questions, discrepancies, research including for subpoenas received, and statement rendering. • Conduct teller transactions as needed including but not limited to phone transfers. • Responsible for balancing, reporting, and notice generation as well as downloading reports related to processes of exception items. • Responsible for processing return items, stop payments, and ACH returns etc. • Process and post return items from the Federal Reserve. • Process garnishments and all levies. • Responsible for monitoring and maintaining dormant accounts, including annual escheatment. • Process verifications of deposit. • Maintains a work area that ensures the safety of all negotiables and confidential records. • Assist and resolve customers with issues that may arise. • Knowledge of products offered. • Knowledge and understanding of all software used to perform job duties. • Processes Accounts Payable as needed. • Pull Operations related reports. • Assist with charge off accounts. • Responsible for processing wire transfers and ACH transfers. • Process daily unpostables, non-sufficient funds transactions, and ACH Exceptions • Performs other related duties as assigned. Compliance Requirements: • Ensure Compliance with all internal controls and established policies and procedures. • Ensure and understand Teller compliance requirements of Bank Secrecy Act (BSA)/Office of Foreign Assets Control Regulations (OFAC)/Reporting of Currency Transactions (CTR)/Reporting of Suspicious Activity (SAR)/Monetary Instrument Log/Customer Identification/Customer Due Diligence (CDD)/Anti Money Laundering Regulations; Identity Theft Prevention; Unfair, Deceptive, Abusive Acts or Practices (UDAAP); and Deposit Regulations (Reg CC, E, P). Required Skills/Abilities: • Excellent verbal communication skills. • Excellent organizational skills. • Excellent math skills. • Trustworthiness and the ability to act with integrity. • Thorough understanding of customer service. • Ability to identify discrepancies. Education and Experience: • High school diploma or equivalent is required. • Previous customer service experience is preferred. Physical Requirements: • Must be able to lift up to 50 pounds at times. • May need to stand for long periods of time. Benefits: • Paid time Off • Sick Time Off • Medical, Dental, and Vision • $35,000 Employer Paid Life Insurance Policy • Voluntary Life, Short Term and Long Term Disability • Flexible Spending Account (FSA), Health Savings Account (HSA) Must Enroll into Medical Plan for Eligibility • 401k • Employee Stock Ownership Plan Qualifications: Must meet FDIC standards and Bank requirements; must comply with all company policies, including its handbook, and maintain the ability to meet like standards and requirements throughout term of employment. Affirmative Action / EEO Statement: High Country Bank is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, hair texture, hair type, or a protective hairstyle that is commonly or historically associated with race, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, wage rates, pay practices, employee activities and general treatment during employment. High Country Bank will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of the Bank. If you need assistance to perform your job duties because of a physical or mental condition, please let the VP of Human Resources know. High Country Bank will endeavor to accommodate the sincere religious beliefs of its employees to the extent such accommodation does not pose an undue hardship on the operation of the Bank. If employees wish to request an accommodation, they should contact the VP of Human Resources. Any employees with questions or concerns about this policy or who experiences or observes any violation of this policy should report it immediately to the VP of Human Resources. High Country Bank prohibits any form of retaliation against individuals who, in good faith, report such matters or participate or cooperate in their investigation. If employees feel they have been subjected to any such retaliation, they should contact the VP of Human Resources. Violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including termination. All employees must cooperate with investigations under this policy. |
Department: Back Office Operations
Classification: COMMERCIAL LOAN PROCESSOR
**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.