Job: Customer Service Representative

Job Description

Job Type: Full time, Hourly

Wage: $16-$20/hr.

Location: Florence, CO.

Job Description

We’re looking for honest, energetic, people who are interested in joining our growing team! We’d like to meet you and show you how great being a member of the Big Cat Team can be!

Essential Elements of the Job:

• Enthusiastically and professionally assist clients in booking service appointments relating to the heating, or plumbing system in their home.
• Book and schedule service appointments while knowledgeably speaking to clients regarding services offered.
• Offer suitable solutions when clients raise scheduling or price objections.

Additional Responsibilities of the Job

• Manage a large volume of incoming calls with a friendly phone voice while delivering exceptional customer service to address the needs of our clients and field personnel.
• Think clearly in a fast-paced decision-making environment.
• Utilize pre-written scripts to ensure complete information is provided to clients for specific situations.
• Accurately determine client needs to successfully book the right technician for the client’s home.
• Work closely with teammates to successfully accomplish personal and team sales targets and quotas.
• Receive input from the management regarding phone handling techniques with the intent to increase efficiency, productivity, and client satisfaction.
• Effectively manage your time including arriving on time and multitasking.

We offer:

• Industry-leading wages Insurance packages
• Holiday pay rewards for meeting personal and team goals
• Paid time off
• Team events and parties throughout the year
• Ongoing training and education
• A road map for success and advancement for all team members
• Recruiting and performance-based incentives
• Weekly Pay
• Year Round, Consistent Work

If you are the right person for the position, then you can plan on this being the last job you apply for. There is room to grow for all candidates. This is a career, not a job!

At Big Cat Plumbing, Heating Cooling, we are a family and we value each member of our team. We pride ourselves on providing the highest level service to our customers and we believe our success depends on the success and happiness of our team!

Schedule

• Monday to Friday
• On call

Benefits

• Health insurance
• Paid time off
• Dental insurance
• Vision insurance

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.