Job: Customer Service Representative
Job Description
Job Type: Full time, Hourly
Wage: $20/hr.
Location: Canon City, CO.
Job Description:
The Client Support/Customer Service Specialist will interact with the company’s customers/clients by fielding inquiries, complaints, comments, and requests. Offering specialized knowledge of company services and providing a higher level of customer support on a specific product or service. Working in the Company office, this individual should be reliable and efficient when completing the assigned tasks and covering additional duties
. Job Responsibilities:
• Ensures that appropriate actions are taken to resolve customers problems and concerns
• Handling high call volume and phone traffic through PBX multi-line phone system (non call center style)
• Answer all incoming telephone calls in a courteous, professional manner
• Enter and confirm all call information onto the database
• Call clients by telephone to verify future scheduled appointments
• Ability to appropriately respond to rapidly changing circumstances of Technology Systems
• Communicates to the supervisor any concerning issues or events that may occur
• Performs other related duties as assigned
Qualifications:
• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Knowledge of, or ability to learn, product, service, or area of customer service specialization
Education/Experience:
• Must have high school diploma or equivalent
• Customer service experience required
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times.
Benefits:
• Health / Dental / Vision Insurance
• 401(k) with Company Match
• Paid Time Off / Paid Sick Leave
• Holiday Pay
**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.