Job: Customer Service Representative

Job Description

Job Type: Full time, Hourly

Wage: $16-$20/hr. 

Location: Salida, CO.

Job Description:

The Mountain Mail is recruiting for a dynamic, versatile customer service representative to join our team. This position is full-time and required to work at our office at 125 E. Second Street, Salida, CO 81201. Hours are generally 8:00am to 4:30pm.

Job Responsibilities:

• Service: Provide personable, friendly customer service answering phones and interacting in person with customers that visit the office.
• Administrative: Handle distribution reporting, processing mail labels for publications and support/back-up insertion order processing and payment processing for advertising and subscriptions.
• Account Management: Support the Advertising Dept with account management activity that’s associated with customers running ads in the Mountain Mail and our other publications in Colorado.
• Communication: Serve as a point of contact for internal and external communications. Answer phones, respond to emails and direct inquiries to the appropriate team members.
• Project assistance: Assist with special projects and initiatives as needed.

Requirements

• 3-5 years of experience working in an office.
• Excellent attention to detail and accuracy in data entry.
• Strong organizational and time management skills to meet payroll deadlines.
• Excellent communication skills on the phone and through all communication channels.
• High level of proficiency in MS Excel and other Microsoft Office applications.

Compensation Range/Benefits

• $16-$20/hour depending on experience level.
• Eligible for medical, dental and vision benefits on the 1st of the month after 30 days of employment.
• Eligible to enroll in the company’s 401 (k) retirement savings on the 1st of the month after 90 days.
• The company matches 50% of your contribution up to 2.5% of total compensation.
• 16 days of PTO plus 4-5 paid holidays.
• Opportunity for advancement and career growth within the company.

About the Company

O’Rourke Media Group is a fast-growing company that owns and operates hyper-local, community newspapers, websites, niche publications and a full-service digital agency. We are family-owned and mission-driven to save newspapers and local media companies by investing in the people, resources and technology needed to thrive for many years to come. We believe that every community can benefit from a well-run, properly resourced, local newspaper and website. Our News teams produce hyper-local, high interest local news and accurate and trustworthy reporting. Our Sales and Digital Fulfillment teams bring omnichannel advertising solutions to local businesses in the communities we serve.

O’Rourke Media Group now operates in eight states and 28 markets with 41 publications and hyper-local websites. We started from ground zero in December 2018, totally bootstrapped, confident and with an entrepreneurial mindset.

Send along your email or letter of interest directly to CEO Jim O’Rourke at [email protected]

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.