Job: Assistant Head Boatman

Job Description

Job Type: Seasonal Full time, Hourly

Wage: $160-$200/day 

Location: Buena Vista, CO.

Job Description:

Why not work for the best adventure guide company in the state of Colorado. AVA has several locations that all offer their own unique opportunities and activities (so much more than rafting and ziplining). Employees enjoy consistent work where they help make lifetime memories for their guests every day. The good times don't stop on your days off as AVA employees can experience any of our activities they want for free! Our positive and energetic culture have led countless co-workers to friends and memories that last a lifetime. There are even opportunities for year-round employment through our sister companies, Breckenridge Ski Sport and Peak 1 Express. What are you waiting for? Adventure awaits.

Why work for AVA Rafting Zipline?

Perks Include:

• End of Season Bonus
• Free Adventure Trips with AVA
• Free Shared Shuttle Services with Peak 1 Express
• Free Ski, Snowboard and Bike Rentals with Breckenridge Ski Sport
• Employee Campground Offered at Buena Vista & Idaho Springs Locations
• Yea
• 
  
• for Friends Family on Peak 1 Express Services

Job Overview:

The Assistant Head Boatman will assist in the management and running of the entire outpost, while being specialized in the aerial operations. This Deputy Manager will not just be given authority over the Aerial department but over the other operational departments as well. The Assistant Head Boatman will also be empowered to act as the Head Boatman when that person is off or unavailable.

Job Responsibilities:

Staff Management

• Communicate AVA company policies, mission, vision, and core values to staff
• Be an example of these values Understand and serve the company’s best interests and goals, and enforce AVA Rafting and Zipline policies
• Address staff concerns and work to create a positive and productive working relationship with staff
• Maintain continuous dialogue with the GM regarding staff performance and feedback.
• Find ways to grow staff through ongoing coaching.
• When needed, determine and write disciplinary actions with the GM Work with the other managers to assign team leaders
• Participate in team leader meetings – this will allow an avenue for all staff to voice their concerns through the team leaders
• Assist leading the bi-weekly safety meetings
• Be highly proficient at all areas under your supervision
• Make sure a plan is in place when you are not present or on your weekend
• Have a pulse on the wellbeing of the outpost by checking in with team leaders, transportation supervisor, mechanics, property supervisor, Gold Camp mayor, and kitchen supervisor
• Continue to develop skills as a manager

Deputy Manager Responsibilities

• There will be scheduled times where the Deputy Manager will take on the responsibilities of the General Manager and act as the Manager on Duty (MOD). These times will usually be when the GM is off or unavailable.
• Respond to issues, fires, Guest Service Issues, sale’s requests/questions, guide issues, etc that arise during that time
• Whenever not working as the MOD, do activities that adds to the running of the day. These activities could be guiding, driving, working in the store, handling aerial tasks like course maintenance or gear inspections, cleaning cabins, helping in the kitchen, cleaning or maintaining the property, or assisting the current MOD if needed.
• Attend Scrum when working as the morning MOD

Aerial Specific Responsibilities

• Oversee Aerial Supervisor to ensure that all inspections and maintenance are being completed
• When the Aerial Supervisor is off, perform the daily inspections and maintain digital inspection logs
• Manage all staff and monitor performance, paying special attention to aerial staff
• Develop a high level of understanding of the applicable codes and regulations for the aerial course based on ACCT standards and the State of CO Amusement policies.
• Be well-versed in Accident/Near Miss response and reporting Investigate accidents and near misses and train staff on how to improve
• Guide tours when needed
• Oversee that the Aerial Supervisor conducts an extensive and successful aerial guide training for new and new to AVA but experienced guides, including a refresher course for returning guides
• Ensure all operations and trainings are completed in accordance with both internal and external requirements for safety, legal access/permitting, and documentation
• Maintain trip operations in the most efficient manner possible to meet guest needs and budget restrictions
• Oversee all aerial program initiatives Ensure timely maintenance and repairs, annual inspections, and ongoing best practices for all aerial operations
• Ensure inventory is complete and that gear that needs to be retired is taken out of the inventory and either destroyed or marked such that it cannot be accidentally added back into the inventory
• Submit a list of gear to be replaced or additional gear needed at the end of each season to the GM

Clerical Responsibilities

• Assist in maintaining Adventure Ops, payroll submission, and Trip Leader sheets
• Ensure all hiring paperwork is submitted based on the paperwork tracker
• Ensure complete and accurate guide files
• When needed, work with High Ops to daily enter TL reports and to rectify Adventure Ops
• Check the bookings each morning and adjust the schedule to accommodate changes
• Communicate with the Sales office to determine maximum capacities and operational changes based on water levels and staff/equipment inventory
• Assist the other managers and High Ops to ensure an on-time submission of payroll due Tuesday at 9am every other week
• Create a weekly schedule for all aerial staff
• Ensure that the schedule is created, updated, and correct for the following day for guides, drivers, and retail staff, making any needed edits

Operational Efficiencies

• Continue to develop skills as a logistical planner
• Determine strategies for increasing efficiency within AVA.
• Search for all opportunities for cost savings while maintaining the highest level of guest experience and safety
• Work within a budget set by the General Manager and financial team
• Work with the other managers on any other assigned tasks

Operational Work

• In order to effectively act as a Deputy Manager that has authority over other departments, this role will be cross trained in the other operational fields to a proficient level of understanding.
• Develop an understanding of the applicable codes and regulations for our river operations based on AHRA standards.
• Develop an understanding for how to keep records for maintenance, daily, weekly, monthly, and annual inspections, guide training, continuing education, accident reporting, prevention plans and safety meetings as well as any other documentation recommended/required by the State of Colorado, ACCT, ANSI, AHRA, USFS, and insurance.
• Have a proficient understanding of regulations relating to boat use, permitting, and guide records.
• Have a basic knowledge of all applicable regulations:

1) BLM permitting and use permits and regulation,

2) ROL,

3) USFS

• Have a basic knowledge of all transportation regulations, including DOT/FMCSA Have a knowledge of and understanding how to maintain complete and accurate records, including

1) guide records,

2) driver records,

3) vehicle records,

4) equipment maintenance,

5) course inspection,

6) safety inspection.

• Assist in developing emergency protocols for all possible scenarios involving vehicle problems, guest issues, weather extremes, road closures, river closures, guide injury, etc
• Assist in monitoring fleet performance
• Coordinate all routine maintenance and vehicle repairs as needed with the transportation supervisor and GM.
• Ensure that drivers are following all DOT and FMSCA regulations, including hours-of-service regulations, drug testing, and recordkeeping.
• Provide verbal and written records of any policy and safety violations and provide coaching or correction in coordination with the GM
• Maintain and deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience.
• Resolve any escalated guest service issues (GSIs) that arise when the Deputy Manager specialized in Guest Service is not available.
• Address upset guests with the goal of turning each interaction into a happy customer return.
• Keep the GM informed of all GSI or operational issues
• Ensure that cleanliness and organization are kept at all times for the store, restrooms, office, break rooms, storage spaces, cabins, fire pits, campground, parking lot, aerial course, and the outpost in general.
• Develop an understanding of the products in the store and how the store is run, including financial accountability.
• Develop an understanding for how guests are checked in for trips/cabins, waivers are verified, store purchases are made, photos are sent, in person reservations are booked, orders are received, cabins are cleaned and set up, guests check out, among other daily guest service responsibilities so that you could assist in these duties when needed
• Develop a proficient understanding of all relevant software programs, including Adventure Res, Adventure Ops, Vend, Deputy, EZ Waiver, PicThrive, among others.
• Work with Property supervisor to maintain cleanliness and upkeep of entire Outpost property
• Daily pick up trash around the outpost

Required Skills:

• Ability to communicate effectively across departments
• Outstanding customer service
• Ability to interact in a friendly and comfortable manner with supervisors and employees via phone and in person
• Extremely detailed oriented Intermediate computer skills
• Team oriented and must be able to instill confidence and motivate staff
• Must be available for weekends and holidays
• Must be able to pass a criminal background check
• Clean driving record
• CPR and First Aid
• Minimum ACCT Level I certification
• Extensive knowledge of proper rescue and evacuation procedures from high ropes/zipline course

If you are interested in joining the AVA team, then please apply today!

AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation. Apply Today!

AVA Rafting Zipline is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status or any other status protected by applicable law.

Job Listing Anticipated Close Date: 5/1/2024

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.