Bartender Job Description
Reports To: On Board Leader
FLSA Status: Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 5/3/24
Compensation: $14.22 per hour + 2% share of service charge for each departure worked
Summary: Serves guests quickly, efficiently, and with complete knowledge of food and beverage menus. Offers superior customer service and maintains station in a clean and orderly manner throughout shift.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.
Essential Functions
· Warmly greets and acknowledges guests upon arrival
· Effectively merchandise food and beverage menus in an informative, friendly, and enthusiastic manner
· Polishes all glassware used for service
· Cleans, stocks, and maintains the workstations throughout shift
· Follows all safety and sanitation policies
· Correctly and precisely calculates each guest check
· Order liquors and supplies to stock each bar after each departure
· Mix ingredients, such as liquor, soda water, sugar, and bitters, to prepare cocktails and other drinks
· Calculate and pay tip outs to staff in section
· Comply with legal alcohol service requirements
· Performs additional responsibilities, although not detailed, as requested by a manager at any time
Education/Minimum Requirements
· High school diploma
· Prior experience in a restaurant preferred but not required
· Understanding of federal, state, and local liquor laws
· TIPS certification preferred
Knowledge
· English language and professional communication skills are required
· Ability to take direction and work under moderate supervision
· Ability to work in a team environment
· Ability to work quickly, calmly, and effectively under pressure
· Ability to multi-task
· Must have problem-solving abilities, be self-motivated, and organized
· Commitment to quality service and food and beverage knowledge
· Basic math skills
Working Conditions/Essential Job Functions
· This position will spend 95% of the time standing and 5% of the time sitting
· Direct contact with guests, managers, and employees
· Occasional environmental exposures to cold, heat, and water
· Must be able to lift and carry up to 50 pounds
Guest Liaison Job Description
Reports To: On Board Leader
FLSA Status: Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 5/3/24
Compensation: $14.42 per hour
Summary: The Guest Liaisons function as the primary link between our guests and the Royal Gorge Route Railroad. They provide a first impression for guests. They provide personal guest interaction individually and on a small group basis. By answering questions, providing information, supplementing scripted on board narration and other duties as assigned makes the guests experience a memorable one.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.
Essential Functions
· Monitor guest behaviors to facilitate a safe, welcoming environment
· Monitors and maintains inventory of open air cars
· Monitors and maintains cleanliness of open air cars and vestibule
· Warmly greets guests upon arrival
· Follows all safety and sanitation policies and procedures
· Direct guests to boarding vestibules
· Organizes and assists guests for quick boarding/deboarding
· Performs additional responsibilities as directed by management
Education/Minimum Requirements
· High school diploma or actively pursuing an education
· Prior experience serving in a restaurant preferred
· TIPS certified preferred
Knowledge
· Knowledge of principles and processes for providing customer and personal services. This includes ability to assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
· Understanding of federal, state, and local liquor laws
· Knowledge of historical facts is a plus
Skills/Aptitudes
· Ability to read/speak/write the English language and communicate professionally and effectively.
· Ability to take direction and work under moderate supervision
· Ability to work in a team environment
· Ability to work quickly, calmly, and effectively under pressure
· Active listening skills: having the ability to give full attention to what others are communicating, taking time to understand, asking questions when appropriate and not interrupting.
· Conflict Resolution, ability to deal with unpleasant or angry customers.
Working Conditions/Essential Job Functions
· This position will spend 95% of the time standing/walking and 5% of the time sitting
· Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.
· This position requires the ability to work/move safely on a moving train.
· Must be able to lift and carry up to 50 lbs.
· Direct contact with guests, managers, and co-workers.
· Occasional environmental exposures to cold, heat, snow, rain and water.
Line Cook Job Description
Reports To: Back of House Manager
FLSA Status: Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 5/3/24
Compensation: $16 per hour + 2% cash share of service charge for each departure worked
Summary: Line cooks perform all food preparation duties and ensure all food production is completed accurately and timely to guests’ expectations.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.
Essential Functions
· Prepares a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers, and a variety of other kitchen equipment
· Assumes 100% responsibility for quality of products served
· Knows and complies consistently with our standard portion sizes, cooking methods, quality standards, and kitchen rules, policies, and procedures
· Stocks and maintains sufficient levels of food products at each train kitchen to assure a smooth service period
· Portions food products prior to cooking according to standard portion sizes and recipe specifications
· Maintains a clean and sanitary work station area including tables, shelves, grills, panini grills, fryers, microwaves, sauté burners, convection oven, flat top range, and refrigeration equipment
· Prepares item for broiling, grilling, frying, sautéing, or other cooking methods by portioning, battering, breading, seasoning, and/or marinating
· Follows proper plate presentation and garnish set up for all dishes
· Handles, stores, and rotates all products properly
· Assists in food prep assignments at the depot during off-peak periods as needed
· Closes the kitchen properly and follows the closing checklist for kitchen stations and/or assists others in closing the kitchen
· Attends all scheduled employee meetings and brings suggestions for improvement
· Performs other related duties as assigned by culinary leads or the Executive Chef
Education/Minimum Requirements
Skills/Aptitudes
Working Conditions/Essential Job Functions
Server Job Description
Reports To: On Board Leaders
FLSA Status: Hourly, Non-Exempt
Prepared By: Human Resources Director
Prepared Date: 5/3/24
Compensation: $11.40 per hour + 16% cash share of service charge for each departure worked
Summary:
Serves guests quickly, efficiently, and with complete knowledge of food and beverage menus. Offers superior customer service and maintains station in a clean and orderly manner throughout shift.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.
Essential Functions
· Warmly greets and acknowledges guests upon arrival.
· Check’s customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages when ordered.
· Effectively merchandise food and beverage menus in an informative, friendly, and enthusiastic manner. Answering any questions customers may have concerning menu items.
· Informs customers of any specials.
· Polishes all silverware used for service.
· Accurately takes guest orders in a timely fashion and enters the order into computer system for transmittal to kitchen staff.
· Checks with customers to ensure that they are enjoying their meals and take action to correct any problems timely.
· Serve food and/or beverages to customers.
· Remove dishes and glasses from tables or counters, take them to the kitchen for cleaning.
· Cleans, stocks, and maintains the workstations throughout shift.
· Follows all safety and sanitation policies and procedures.
· Correctly and precisely calculates each guest check and collect payments.
· Complete cleaning tasks on board during, between and after departures.
· Performs additional responsibilities as directed by management.
Education/Minimum Requirements
· High school diploma or actively pursuing an education
· Prior experience serving in a restaurant preferred
· TIPS certified preferred
Knowledge
· Knowledge of principles and processes for providing customer and personal services. This includes ability to assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
· Understanding of federal, state, and local liquor laws
Skills/Aptitudes
· Ability to perform basic math skills such as adding and subtracting, counting cash/change
· Ability to read/speak/write the English language and communicate professionally and effectively.
· Ability to take direction and work under moderate supervision
· Ability to work in a team environment
· Ability to work quickly, calmly, and effectively under pressure
· Active listening skills: having the ability to give full attention to what others are communicating, taking time to understand, asking questions when appropriate and not interrupting.
· Ability to problem-solve using critical thinking, be self-motivated, and organized
· Conflict Resolution, ability to deal with unpleasant or angry customers.
Working Conditions/Essential Job Functions
· This position will spend 95% of the time standing/walking and 5% of the time sitting
· Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.
· This position requires the ability to work/move safely on a moving train.
· Must be able to lift and carry up to 50 lbs.
· Direct contact with guests, managers, and co-workers.
· Occasional environmental exposures to cold, heat, snow, rain and water.
Service Assistant Job Description
Reports To: On Board Leader
FLSA Status: Hourly, Non-Exempt
Prepared By: Human Resources Director
Prepared Date: 5/3/24
Compensation: $14.42 per hour + 2% cash share of service charge for each departure worked
Summary: Moves customers’ orders from the kitchen window or bars to customers accurately and efficiently. Serves guests quickly while offering superior customer service.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.
Essential Functions
· Warmly greets and acknowledges guests upon arrival.
· Serves customers’ orders from the kitchen window or bars to the customer’s seat/table.
· Answering any questions customers may have concerning menu items.
· Polishes/rolls silverware used for service.
· Cleans, stocks, and maintains the workstations throughout shift.
· Complete cleaning tasks on board during, between and after departures.
· Follows all safety and sanitation policies and procedures.
· Performs additional responsibilities as directed by management.
Education/Minimum Requirements
· High school diploma or actively pursuing an education
Knowledge
· Understanding of federal, state, and local liquor laws
Skills/Aptitudes
· Ability to read/speak/write the English language and communicate effectively.
· Ability to take direction and work under moderate supervision.
· Ability to work in a team environment
· Ability to work quickly, calmly, and effectively under pressure
· Conflict Resolution, ability to deal with unpleasant or angry customers.
Working Conditions/Essential Job Functions
· This position will spend 95% of the time standing/walking and 5% of the time sitting
· Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.
· This position requires the ability to work/move safely on a moving train.
· Must be able to lift and carry up to 30 pounds.
· Direct contact with guests, managers, and co-workers.
· Occasional environmental exposures to cold, heat, snow, rain and water.