POSITION SUMMARY

This position performs direct and indirect patient care in collaboration with members of Family Health Center Clinical Team, and assumes responsibility and accountability for facilitating, communicating and collaborating with the team to meet the physical and emotional needs of the patient.

MINIMUM EDUCATION REQUIREMENTS

• High School Diploma or GED, required
• Maintain Basic Life Support (BLS) competency
• Completion of a Medical Assistant (MA) education program 
• Active EMT,CNA, or Surgical Tech Certification are acceptable credentials to substitute Medical Assistant (MA) education.  
• Some college or advanced educational training, preferred.
• Bilingual is preferred

MINIMUM WORK EXPERIENCE REQUIREMENTS

• One year healthcare experience required
• One year of primary care or ambulatory experience is preferred 
• Basic computer skills: Word, Excel

LICENSES/CERTIFICATIONS

• Medical Assisting Certification preferred

OTHER SKILLS

• N/A

POSITION DUTIES (ESSENTIAL FUNCTIONS)

Clinic Operations

• Models positivity with all interactions, internally and externally, presenting the organization in a positive manner. 
• Communicates any patient concerns or issues directly with their provider whenever possible and consults immediately with their immediate supervisor if there is not a satisfactory resolution. Do not wait to be rounded on to share concerns. 
• The MA demonstrates positive teamwork, utilizes problem-solving techniques to prevent conflict and maintains a calm and safe environment for customers and staff. 
• The MA is responsible for assisting in the provision of the clinic patients services and actively participating in the strategic planning process and the performance improvement process.
• Acts as a liaison between the hospital and local/consulting provider offices to foster cooperative relationships and problem solves issues regarding the clinic. 
• Performs administrative work, such as coordinating appointments, scheduling lab tests, answering phones, performing follow up.
• Performs clinical tasks, including collecting specimens, changing dressings
• Possesses personal care skills and recognition of mental health and social services needs
• Prepares exam rooms, instruments, assisting with procedures, removing contaminated waste
• Administers medications as directed, recoding test results, vital signs, patient data
• Interviews patients, explaining treatment plans, preparing patients for tests and procedures
•  Participates in daily huddles
• Reviews the patient schedule and service ordered report daily 
• Assists with closing the loop on results and reminds the provider to check and follow up on results
• Monitors/remind their provider to utilize save and validate code
• Participates in time out before procedures
• Assists with ensuring quality payment metrics are met
• Excellent communication skills (verbal and written)
• Experience working in a team environment. Computer proficiency required, including prior experience with electronic medical records
• Ability to work flexible hours, which may include days, evenings, nights, holidays, weekends, and on-call
• Ability to adapt to unpredictable situations within the work setting
• Other duties consistent with patient and FHC needs.

Clinical Activities

Medical Assistant may also responsible for a number of clinical activities under the supervision of FHC Providers. Competencies for these tasks shall be verified and signed off by FHC’s Medical Director. These tasks may include:

• Drawing blood.
• Taking vitals
• Taking a medical history
• Medication reconciliation.
• Giving injections.
• Applying and changing dressings.
• Working in the FHC lab.
• Obtaining observations of the patient's health and reporting them to the Provider.
• Maintaining health records of the patient and producing it, whenever necessary.
• Collecting urine samples and sending them for diagnosis.
• Assisting Provider and FHC team with patient care.
• Helping providers with medication refills, calls to patients.
• Other duties consistent with patient and FHC needs.

* This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.

Position Title: Family Health Center Medical Assistant